Being in the market for various timepieces, my wife and I visited “ALL” the Authorized Dealers (Rolex, Cartier, IWC, JLC, etc.) in our area (NOVA). Our experiences were both mixed and confused, and we were left a bit disappointed. Whether it was quality of service, selection, knowledge, or honesty, something ... was just not right. Something was missing. It almost felt like “they” were doing us a favor for the privilege of shopping at their store. “Do you have previous purchase history with us?” was a question that kept coming up when inquiring about the availability of a Rolex. We decided to drive over an hour to Radcliffe and browse their selection (Pikesville). There we met Todd Brown who patiently assisted us as we browsed their huge selection trying on several upon several watches. I cannot say enough of the level of service we experienced from Todd. He was extremely knowledgeable (found out he’s also a gemologist) and was very upfront and honest when explaining availability and pricing. Although we did not make a purchase at time, he followed up our visit with a friendly and sincere email letting us know to reach out to him if we had any questions. One thing he said that stood out was that he wished to build a relationship with us rather than just make a sale. That is what was “missing” from the other stores we visited. They all sell the same product but how you sell it matters. At least to us it does. FWIW, we are now and always will be Radcliffe customers. Read More
We had a great experience. Rob listened to what we were interested in and helped us make a choice we are very happy with. Read More
Professional & Personal as well as Extremely on point with every order!! Amy & Paul are Awesome to do business with!! Always an enjoyable experience at Radcliffe!!!
I made a call to their Towson location about a week ago, to inquire about a specific Rolex. They informed me that the model was not in stock, however they will contact me when and if it arrives. Well today I got the call from Mark and immediately headed over! ... Mark is very knowledgeable, personable and was patient with all of my questions, as this was my first Rolex. I walked out wearing my brand new Rolex in less than 45mins from walking in! All of the other sales associates were kind and I want to personally than Mark for helping me accomplish a lifelong goal! Read More
I had a very smooth transaction , would like to thank Chris and the whole team for their efficiency. I will be doing more business with them soon.
Had a wonderful experience buying a watch from Radcliffe, Chris and the team there made the process simple and fair and the watch arrived on time and in mint condition.
Radcliffe Jewelers provided exceptional service as I purchased my watch. They answered my questions promptly and followed through with my request right away. I have never made a larger purchase at a store out of state without being there in person, let alone made a purchase over the phone, but ... their service was exceptional and the piece I received was exactly as described. I will definitely keep Radcliffe as one of my jewelers of choice for future purchases. Read More
Hind was very helpful while purchasing a Cartier Love Cuff over the phone. The cuff was purchased on a Friday and was received the following Tuesday. The cuff is in mint condition. I recommend Radcliffe Jewelers! Read More
Very pleased with my purchase. Talia and Amy were professional and helpful. Got what I wanted and for a fair price. Would definitely buy from again! Read More
Amy was beyond pleasant to work with. Very knowledgeable. Just a burst of positive energy. Thank you Amy. :) K.W Read More
I had a great experience getting my watch serviced at Radcliffe. They have safety protocols in place that make it a very safe environment for its customers and staff to interact. The store offers a temperature check when you enter the store and multiple hand sanitizer stations throughout the store. ... Everyone who I dealt with is genuinely friendly and very professional. I have been dealing with Maurice in the service department for years and completely trust the advice he provides. Frances voluntarily took the time to introduce me to features on my watch that were super helpful. It’s experiences like this that make Radcliffe my go-to jewelry store. Read More
I have worn / collected Rolex's for longer than I can remember. In the course of the process I have dealt with numerous dealers and retailers. Radcliffe and Chris Walsh are in a league of their own. 100% trustworthy and fair- and the vintage watch which I purchased was in ... better condition than described. Read More
Working with Radcliffe, and Erik Szper in particular, was an excellent experience. Erik is professional and knows his product well. He took time to speak to me over the phone and listen to what I needed/wanted. The transaction was quick and easy, and the watch I purchased shipped exactly when ... they said it would and got to me well wrapped and cared for. Erick and his team care about their clients and their experience. I look forward to working with them in the future. I cannot recommend them enough. Read More
Fantastic customer service and a great selection of luxury goods and jewelry. Amy assisted me as if I was the only customer in the store. Read More
Radcliffe had the exact Panerai watch I had been looking for. Rob M provided outstanding service through the buying process and post purchase. Will definitely be using Radcliffe again for my fine jewelry needs. Read More
I went to Radcliffe’s in search of the new Submariner. I didn’t expect them to have one, and they did not. However, Amy worked with me to find an incredible used one for a very good value, in like new condition. I needed an extra link to make it fit ... correctly and she made that happen while I waited. I could not be happier or more pleased with my experience. Amy was knowledgeable, extremely pleasant, professional and a pleasure to work with. Read More
Recently ordered a watch online from Radcliffe Jewelers. Chris was responsive, professional and made the entire process smooth and easy from start to finish. Shipping was incredibly fast and my watch arrived packaged exceptionally well. Thanks again to Chris and the team at Radcliffe Jewelers! It was a great experience ... and I wouldn't hesitate for a second to do business with them again. Read More
I’ve travelled worldwide for fine timepieces and have never had as good an experience as I did while visiting Amy at Radcliffe - She is Professional, knowledgable, courteous and over the top helpful! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I WILL be back soon to buy another from AMY, 🙏🙏🙏🙏🙏 .. ... you’re the BEST! Read More
First time purchasing a Rolex. I am very pleased with my purchase. Rob Mullendore was very patient and took the time to explain all of the specifics of a Rolex watch.
The Radcliffe experience starts with Amy Ellwood Chrisman! Amy is pleasant and very knowledgeable, she listens to her customers and goes above and beyond the call of duty to service them. I have been a customer to Amy for over 10 years now and she has truly gained my trust. ... As a result, I have referred my family and friends to Amy and they all, just as myself adore her! Radcliffe has many beautiful gems, but Amy by far is the one that outshines them all. Thank you Amy for your many years of service . You are truly the best! Fondly, Anita M. Curry Read More
My first time making a purchase at this watch dealer and I would do it again. Great customer service and great prices. Chris is awesome. Read More
Radcliffe Jewelers took great care of me for Father’s Day this year. They were able to source a very difficult to find watch that my father always admired but never thought he’d actually own. It meant so much for me to give my father such a special gift that was ... well deserved for all his love and sacrifice for our family. Father’s day was very special this year, and Radcliffe Jewelers played a big part in making that happen. It was a pleasure working with Kristen Sweeney. She was always kind to us and very responsive during and after the buying process. And considering current social distancing guidelines, Radcliffe did a wonderful job maintaining a safe and comfortable environment at their Pikesville location. Suffice it to say, Radcliffe Jewelers is now our default brand for any timepiece and jewelry needs. Read More
Just received gently used my JLC Polaris by 2 day FedEx. Superb watch, exactly as described and superb service from Chris at Radcliffe Jewelers. Highly recommended. Read More
The Watch I purchased, with the help of Erik and Chris, turned out to be even more beautiful than what I expected. Erik’s knowledge, experience and professionalism, along with Chris’s exceptional customer service, Made this purchase a totally comfortable experience. Looking forward to doing business with these fine people in ... the future. Thanks again! Read More
I just purchased a pre-owned Omega Speedmaster Professional 3577.50.00. All my questions were answered promptly and the purchase was straightforward. The watch I received matched the description accurately. Chris Walsh was excellent to deal with. I highly recommend purchasing a pre-owned watch from Radcliffe Jewelers. Read More
When shopping for an engagement ring, I went to several stores in the Baltimore area. It was at Radcliffe's Pikesville location did I truly feel I would get an exceptional level of service and care that no other jewelry store could provide. Rob Mullendore was an incredible person to work ... with. Not only did he take the time and care to explain to me the process of buying a diamond, but his demeanor and professionalism went above and beyond. Even during a global pandemic with non-essential businesses closed, Rob was able to see the production of the ring to its completion. The amount of trust I placed in him and Radcliffe was not unfounded, and I cannot express how grateful I am. The quality, craftsmanship and skill truly shows in the engagement ring Rob was able to procure for me. It was truly breathtaking the moment I saw it in person. The computer renderings of the ring were delivered promptly as well, but the final product blew them out of the water. I cannot believe how the ring was delivered with every detail accounted for. I was referred to Radcliffe by my brother, who bought a diamond for my sister-in-laws' engagement ring. And I will continue to refer others to this company. I can't express how much I appreciate all of the efforts of the Radcliffe staff, smiths, and those I haven't mentioned in delivering such an exquisite ring with such professionalism and tact. I hope to be back soon to speak with Rob about a wedding band, because you all have a customer who appreciates your skill, professionalism and exceptional customer service. Read More
Although the store was closed due to COVID-19, I was able to successfully contact a salesperson via email and negotiate a fair price for a Rolex. The salesman was very responsive with all email traffic and we closed the deal within hours. I highly recommend Radcliffe Jewelers!
Ordered a preowned Tudor Black Bay GMT and was told it looked “barely worn”, “super clean”. It was that, AND had the original stickers. Got a fantastic price for basically a flawless watch. Read More
Had an exceptional experience with Mark and his team! They are truly professional, always provide me quick response and very easy to work with. I get to know Mark about a year ago, he is very knowledgeable, friendly and extremely helpful in finding the watch that I wanted. He always ... stay on top of things and made the whole transaction so pleasant (seriously, much better than my local AD). Mark is really top notch and I highly recommend him/Radcliffe to anyone that's looking to buy a timepiece/jewelry with great customer services. I know I am going back for my next purchase. Read More
If you are in the market for a watch, Todd is your man. Over the past years, I have bought many watches from Todd. He is professional and very pleasant to work with. This week, I traded in a few watches for a new purchase. The process was flawless and ... as easy as ABC. Todd is always transparent and quick - whether you are buying a car or a watch, you know how important “quick” is when you want really want something. I would give Todd and Radcliffe 6 stars out of 5. Read More
Worked with Erik on the purchase of a watch and the experience was great. He is super easy to deal with and responds quickly, The watch arrived exactly on time and as described and viewed in photos. Highly recommend Radcliffe to other potential buyers! I wouldn’t hesitate to buy from ... them again Read More
The diverse options and helpful suggestions were expected. However, the amazing service and attention are second to none.
I am writing this review to give credit where credit is due. I am working for one of your most prestigious clients - The Newhalls - and that's how i've got accustomed with your company. They always talked highly about Betsy - one of your Sales Associate from the Pikesville ... location. Indeed, she mastered a high end customer service skills intertwined with the commitment of bringing in more customers and revenue. Always cheerful and pleasant, she is a treasure for Radcliffe. If you have an Employee of the Month scheme or other incentives for your best employees, please consider her in the top of your list. All the best R. V. Read More
Recently had the pleasure of buying my Breguet Heritage from Radcliffe jewelers. Chris was a pleasure to deal with and made the entire transaction stress free and low pressure. I'd gladly deal with Radcliffe and Chris again. Read More
Compliments to the knowledgeable, responsive, and courteous staff are well deserved. Thanks to Radcliffe for providing great service at a great price for the repair of a valued, sentimental family heirloom. I'll be back. Read More
We purchased my engagement ring at Radcliffe and we worked with Rob. We were not very knowledgeable about the process but Rob helped us every step of the way. He was so patient, informative and kind. We never felt pressured. He actually made the experience relaxing and fun. We had ... such a positive experience with Rob that we recently went back to Radcliffe to purchase our wedding bands. Again working with Rob was easy and fun. He gave us such genuine and good advice when picking out our rings. I would highly recommend working with him. Thanks Rob for all of your help!!! Read More
5 star experience. The watch was better than expected!
Radcliffe should be your source for luxury watches, pens, handbags, and crystal. The Pikesville Location features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches. Have been shopping and buying at Radcliffe for years. I would like to thank Rob for his time, great service and knowledge of ... the watches he showed and educated me on, and the Breitling I ultimately purchased. Rob made the experience seamless. If you make this your last stop after shopping all the others.........You will buy at Radcliffe's Read More
I purchased one Black Bay and another Yacht-Master within less than 30 days apart from Heather Kaye. She is one of the most knowledgeable, attentive and professional sale persons in her field. Most likely, I will go back and purchase my other timepieces for my collection from her very soon!!! Read More
Had a great experience at Radcliffe in Pikesville. Kristen was exceptional, responsive, and friendly in all our dealings. My dad was hunting for a watch for his 30th anniversary gift for my mom and he employed my help. Called around and stumbled on Radcliffe. Kristen answered and helped find the ... watch with all the specs I wanted. She was quick to respond and invited my dad and myself into the store to finalize everything. She beat expectations on price by a mile compared to anybody else in all of the DMV - no joke I must have called 15 different stores and there were two issues - 1. They didn't have the watch we wanted or 2. They were charging too much. Kristen was flexible and easy to work with. There is a luxury in buying online but almost nothing can beat the comfort of knowing exactly where something has come from and feeling something with your very hands. Excellent customer service and I plan on stopping by in the very near future for all my jewelry and watch needs. Read More
A responsive and pleasant experience resulting in exactly what I was looking for. Erik and his team were excellent and I highly recommend them. Read More
I had a great experience buying from them. Erik was a pleasure to talk to and was great with communication. Very informative and helped with all my questions. I would highly recommended them and I will go back to them for my next purchase. Read More
I had an exceptional experience at the Kenilworth store. The service team was great for my repair order being timely and courteous. Jeff A provided exceptional customer service during my purchase of a Rolex. He was knowledgeable of the product, provide options for the purchase and was not over selling. Read More
I’ve been a loyal customer for last 4+ years. The customer service is great and I love their jewelry selections for my wife. I’m a watch guy and I love working with Erik, Mark Nuth, and Grace at the service dept. I had a great experience today as well!! Thanks ... Amy and Erik! Radcliffe is the best!!! Read More
Good customer service from Amy Ellwood Read More
Had a wonderful experience with Heather at Radcliffe Jewelers recently. She followed up and was patient while we sorted through watch options for holiday gifts for myself and family. She even tracked down a limited edition watch generally reserved for boutique locations, even though we ended up going in a ... much different direction. Beyond her professionalism, Heather was thoughtful and facilitated a once-in-a-lifetime type of purchase for me. I was a window shopper at Radcliffe for years, but not anymore. I look forward to going back and curating my watch collection with Radcliffe Jewelers for years to come. Read More
Excellent customer service and rapid response answering questions, etc about your purchase! Watch was EXACTLY as described, PRISTINE! Would highly recommend “Chris” to anyone! Great job to the entire staff & thanks again! Read More
Great buying experience with a stunning Rolex 16170. Erik was super responsive and had the timepiece to my door (from Maryland to California) in less than 24 hours. This is how you make customers for life, folks!
I came in on a Saturday morning to look at a few watches. Heather greeted me and was very friendly throughout my visit, which ended in the purchase of a new Tudor. There aren’t many Tudor ADs in the area, and the one other I did visit was pretty dismissive ... of me. Next time I’m looking for a watch I’ll absolutely be at Radcliffe. Read More
Lisha was an amazing help and resource for multiple items I needed help with. The team demonstrated wonderful customer service and was attentive to both my time and needs. Thank you for a great experience! Read More
I have always had wonderful experiences at Radcliffe. I was there this past weekend, and it was wonderful meeting and working with Amy Ellwood. She is so nice, knows a ton about watches and gave me great advice. I was very impressed by their Rolex inventory. I’m in love with ... my new watch, and I’m very grateful to have found it at Radcliffe and with Amy. Highly recommend! Read More
Bought a watch from Erik. He was professional, sent me additional pictures, watch condition was better than described. Arrived via FEDEX on time. Great experience and would buy again from him. Read More
Just bought an engagement ring from Jeff over at Kenilworth and he made the process stress free, easy, and fun. Very insightful and put me at ease when making this big leap! Would definitely recommend this place to others and hope I have a reason to come back!
I've done several trades for watches with Radcliffe and all have been excellent. Latest was with Chris and transaction went as smoothly as if could. Read More
Had the pleasure of dealing with Eric from the store and bought a very unique piece. One the watch was better in person than explained and the shipping was so prompt. I would absolutely shop here again. Read More
I was so pleased with the service I received there at Radcliffe! From the security person Darryl at the entrance to all the customer service people I dealt with, they were accommodating and friendly. They took the time to tell me exactly what was wrong with my watch and never ... made me feel like I was much more than a paying customer. I’m going back soon with another valued watch needing repairs. Thanks all! Read More
Todd is always a pleasure to work with. I trust that he is always giving us good information and pricing. Read More
Amy and the Radcliff team were a pleasure to work with during the resetting of my antique engagement ring. I always loved the setting, but having been made in 1919, it was not sturdy enough for my life today. Radcliff honored the original design and created a gorgeous new setting ... that while modern, echos the beauty from its predecessor. Read More
Bought a pre-owned watch a great price in better-than-described condition! Very happy with the watch and the purchase process. Read More
Ordered a watch online and had a brilliant experience. It was delivered promptly and was as described. Read More
Rob helped me design an amazing ring for my now fiancé! He was so helpful every step of the way and she was blown away by the finished product. Thanks for all your help! Read More
I had wanted to reset my engagement ring for a few years, and I spent a long time finding the right place to do it right. I couldn’t be happier with the results thanks to Radcliffe! Kristen was fantastic and Ryan did a spectacular job on the design! I have ... had frustrating experiences at other jewelers in the past, but Kristen was very patient in helping me refine my ideas and did a great job of paying attention to the details that made a real difference. Ryan brought the concept to life, listening to what I wanted the end product to look like, offering his suggestions, and perfectly executing on the design. He’s amazingly talented. Many thanks to Kristen, Ryan, and Radcliffe! Read More
Best customer service! They went above and beyond to help me with my purchase. Super fast shipping, too! Thanks again! Read More
Chris was incredibly responsive and knew how to manage a smooth out of state transaction. The condition of the piece was meticulously described, and shipping was prompt and secure. Radcliffe makes a collector feel confident in the buying process. Would recommend highly Read More
Once again the Radcliffe team provided the best service in the industry. I can’t thank John and Kristen enough. They have always made me feel part of the family and provided exceptional service and incredible inventory. I was able to find beautiful gifts for both my mother and wife at ... incredible values. I am a Radcliffe customer for life! Read More
A true pleasure to work with and a great experience. My wife loves the diamond band! Thank you!! Great assortment of diamond bands.
I had an amazing sales experience with Amy Ellwood and Kristen Sweeny at the Radcliffe Towson location. I found three bangles I loved online. The bangles were at different locations. Amy and Kristen coordinated so all bangles came to the Towson location. At the store Amy was attentive, friendly and ... knowledgeable about the pieces I wa interested in. I ended choosing a beautiful opal bangle that I love!!! The new location is beautiful cant wait to come back. Read More
I came in to have my father’s class ring sized to fit me after his passing. I worked with Francis and she was wonderful. The team at Radcliffe took the ring from a size 12 to a 7. It looked amazing and fit perfectly. Now I can have him with ... me wherever I go. <3 Read More
Our family has been a loyal customer of Radcliffe Jewelers for over 25 years. Their expertise, wonderful customer service, current collections and now their new location at Kenilworth are top notch. The new location is incredibly convenient and a beautiful space and always well staffed. We will continue to use ... them as our family jeweler for years to come and always enjoy seeing the friendly and familiar staff. Read More
Love the new store. Great selection of different options. Amy was wonderful and very helpful helping find a gift for my wife. Read More
I brought a ring in for appraisal at Radcliffe’s and had a wonderful experience. The staff was very helpful and answered all of my questions. I was even greeted by name when I came back the next day to pick up the ring, which was a nice, personal touch that ... doesn’t happen often enough these days. Read More
Beautiful store. Very friendly, knowledgeable staff. Read More
The Towson location changed my watch battery in less than 5 minutes while I waited. Quick, easy and pleasant service. Read More
I wanted to take this opportunity to thank Erik and the Radcliffe team for the exemplary service and responsiveness I received during my purchase of my latest watch. Erik is a legend in the watch community so if he describes a watch in one way I or anyone I know ... would never question it. His experience and knowledge is key to how he sells the watches he lists and I can say I would never hesitate to buy from him again! Read More
I had the pleasure of working with Chris during the purchase of a pre-owned Rolex DateJust from Radcliffe Jewelers. Chris was extremely professional, courteous, and took the time to respond to multiple emails requesting additional information. The process could not have been easier, and the price was extremely competitive. I ... sincerely appreciate the advice and assistance Chris and the entire Radcliffe gave during the process. I will not hesitate to purchase another timepiece from Radcliffe in the future, and I highly recommend checking them out! Read More
Emailed Erick on a piece I was searching for on Thursday, sent payment Friday and received the watch exactly as described on Wednesday morning. He replied very promptly and held communication throughout the entire transaction and I could not be more happy with the service. Everything went smooth and would ... not hesitate to do business with him again. Read More
A sincere thank you to Erik Szper for his expertise, professionalism, and on-going assistance throughout my buying decision. I greatly enjoy my pre-owned wristwatch and find the services provided by Erik at RADCIFFE JEWELERS to be exceptional, to say the least. Again, a sincere thank you Erik. I will treasure ... this timepiece for a lifetime! Read More
Product delivered as described. Excellent customer service. Friendly staff.
Radcliffe Jewelers is fantastic! They have top notch jewelry. It has very high end designers like Temple Sinclair and Elizabeth Locke, but one can also find an array of pre-owned pieces and watches like Rolex and Cartier. Lynn has helped me on countless occasions and is nothing short of incredible. ... She is the kind of sales person you want to encounter at a place like Radcliffe- knowledgeable, professional, smart, savy and charismatic. She is so terrific!! Go to Radcliffe and buy a gorgeous piece of jewelry and ask for Lynn. Read More
I had a wonderful experience shopping for a new time piece. Jeff was one of the most helpful and kind people that I have ever worked with in any aspect of retail. He made my shopping experience stress free and enjoyable. He never pressured me and was extremely professional. Should ... I be in the market for any jewelry I will certainly be going to see Jeff and would recommend to anyone else that they do the same. Read More
Just wanted to leave a nice note for Erik and his team at Radcliffe. They are fair, honest, and reliable professionals who made my trade easy and trouble free. I am sure I will buy again from them in the future. Thank you Ron Read More
I lost my wedding band (bought at Radcliffe) only 1.5yrs after getting married. This was terrible and even worse was they didn’t make my ring anymore. I worked with Todd who worked with me to find a new great ring and life is great! Customer service is second to none. Read More
I had a great experience with Chris who helped me in acquiring one of the watch of my dream. Even only through emails and one call, Chris had the right words for me to feel confident in purchasing through the website while living abroad. He sent me pictures and great ... description which where definitely in line with the reality when I received the watch. Thanks again Chris for that deal and maybe to the next one to come. Cheers. JC Read More
Amy Ellwood was very helpful when I stopped in the store looking for a graduation gift for my niece. She showed me items in my price range and gave me first rate service. Read More
My overall experience was great! Jeff was patient with me throughout the entire process. He made me feel very comfortable and I’ll surely be returning for all my future needs!
Radcliffe is A-1! Friendly and courteous throughout the whole process!
Paul and Shirley were a pleasure to deal with during the purchase of an engagement ring. They made me feel so comfortable in a situation where I did not know anything at all! I’ll be sure to use and recommend Radcliffe’s in the future because of that great experience! Thanks ... again you two! Read More
Always a pleasure dealing with Erik! Would buy timepieces from Radcliffe over and over. Read More
We worked with Kristen to purchase 2 watches as gifts. Kristen was very helpful and professional. She was prompt and courteous with excellent follow through. I would not hesitate to use Radcliffe and/or Kristen again for any of my jewelry needs. Read More
I had a pleasure of purchasing my GULF Formula 1 Tag Heuer at Radcliffe – Pikesville. The shopping , thinking, decision making, and transaction were made easy with Rob L.’s excellent assistance. I will not hesitate to get my next watch at Radcliffe.
I had a great experience with Kristen at the store a few weeks back. She was fantastic ! She listened to everything I said and all my concerns and found the best diamond earrings for me. I love them! They are perfect. Thanks to Kristen I had an easy great ... experience and will definitely go back to her for my jewelry needs. Read More
I usually go to the Pikesville location however they have limited availability for repairs and I usually have to leave my item. Not at Kenilworth- Here I was greeted immediately upon entering with a warm friendly smile and escorted back to repairs where Grace sized my Michelle band perfectly and ... replaced the battery on the spot in minutes. 😍 I’ll definitely be back to this location ❣️ Read More
Courtesy and thoughtful advice, honesty, and good taste reign at this establishment! I will be a repeat costumer for years.
We had a great experience at Radcliffe. Paul Barnes had great customer service and was an absolute pleasure to work with. He helped me find the ring of my dreams. My husband I both agreed that Radcliffe would be the jeweler of choice moving forward and we will recommend them ... our family and friends moving forward. Read More
Kristen Sweeney did an incredible job helping me identify and obtain the correct watch band for a very cherished watch. Her caring determination to satisfy the challenge not only was very touching, but convinced me to purchase a Breitling watch for a friend. I highly recommend working with Kristen on ... any of your purchases at Radcliffe. Read More
I purchased a JLC from Radcliffe and couldn’t be happier. I used the website to navigate through the watch I wanted and used their website’s online help. They had Chris contact me and spoke with him via text and phone. I decided to go ahead and make the purchase and ... he walked me through it with no issues. The watch was shipped overnight and I received it next day by 10am. I would not hesitate to purchase another piece with them. Very satisfied. Read More
A few years ago I moved to Baltimore for nursing school, fell in love, and recently got engaged. Everyone said to go to Radcliffe for my registry because there's no place like it. I wasn't disappointed! A few months ago I made an appointment and met Tiffany who walked me ... through the process. She is genuine, helpful, very knowledgeable, and I love working with her. I can't say enough good about my experience so far. It's a very down to earth place and has a little bit of everything from fancy to every day. Go check it out and ask for Tiffany. Read More
Great buying experience for a vintage Rolex Daytona. Watch is exactly as advertised! Read More
As usual, Heather Kaye was wonderful to work with. She was helpful, and gave her honest opinion to direct me tot he right purchase for me. She is a true pleasure to work with. Read More
I am so grateful to Radcliffe Jewelers for helping me find the perfect gift for a colleague who was leaving. I was searching the internet for a specific piece of jewelry and Radcliffe Jewelers came through with the perfect item that I was looking forward and had it ready for ... me to pick up in no time. Special thanks to Mark Nuth for going above and beyond to make the purchase go so smoothly!! I would highly recommend Radcliffe Jewelers to all of my family and friends!! Read More
Shirley was great!!!!! And very helpful Read More
Helpful and professional. Wonderful experience. Thanks. Read More
My experience with Radcliffe was very positive. In particular, I was impressed with the knowledge and helpfullness of Rob Mullendore who was my primary contact. I am not an expert in luxury watches and so I valued the peace of mind in dealing with an authorized Rolex dealership knowing I ... was getting what I bargained for. Highly recommended! Read More
I had an excellent experience for my first time shopping at Radcliffe Jewelers. Heather was friendly and knowledgeable and answered all my questions while trying on watches. They have a fantastic selection of many of the top brands. I purchased a new watch and I could not be happier. I ... look forward to visiting Radcliffe in the future and I recommend them highly! Thanks again Heather. Read More
I had a great experience with Radcliffe purchasing a pre-owned Rolex Explorer from Chris. He provided all the information on the two watches available and took the time to talk to me over the phone about each of them in detail and throughout the process (I'm an out of state ... purchaser). The discussion with Chris, the fact that Radcliffe is also an authorized Rolex dealer and a 15 month warranty made me very comfortable with the purchase. The watch arrived in two days, the condition appeared even better than described and the bracelet sizing was just right. Would highly recommend dealing with Radcliffe for pre-owned Rolex. Read More
I HIGHLY recommend Radcliffe Pikesville location. The store is beautiful and the staff was welcoming and friendly. Especially one staff in particular. From start to finish, my experience with Frances was nothing but professional, kind and very knowledgeable. When I walked into Radcliffe to get my watch battery changed, Frances ... was quick to offer assistance. Which was great since I was working with little time. I couldn’t have asked for a better experience. Very help and not pushy. Read More
On December 13th 2018 I came into your Pikesville store and met with Michael Gedraitis. I had previously met Michael a couple of months prior to this visit. I had advised him that I was looking for a Rolex Submariner ceramic black dial. He had explained to me that at ... the moment it was a bit difficult to obtain that particular watch. When I came in he recognized me from that previous encounter which says a lot about him. He immediately told me that he remembered me and that he had a watch for me. He showed me the Rolex and I knew it had to be mine. During the sale I was impressed with Michael’s knowledge of the watch and excitement for the fact that it would be my first rolex. The whole experience made buying the watch more worth it. I wanted to write because I’m in business myself and Just like I love when my clients are happy with me I loved my experience buying my first Rolex from Michael who in my opinion makes your team shine. Because of my experience I would love to buy my second Rolex from your store. Thank you Professionally, Juan Carlos Cabrera GIS CEO Read More
My shopping experience was terrific in every way. Shirley was so knowledgeable and took so much time with me looking at engagement ring possibilities. The store was beautiful and the selection was huge. What a great place. Thanks Shirley. Read More
Jeff was incredibly helpful and kind in working with me to pick out a watch for my husband. He was courteous, professional, and informative, and he provided amazing service. No ask was too big (including trying on various watches so I could see them on a man’s wrist) and he ... worked with me to show and discuss all available options so that I could make the most informed decision. He also provided exceptional follow-up service, going above and beyond to order additional links and make sure that the watch was a perfect fit. My husband loved his gift, and I am so grateful to Jeff for all of his help and service in executing this great surprise. I would recommend him to anyone looking at purchasing jewelry or a watch, for themselves or for a gift! Read More
Michael did an amazing job helping us with a new ring from Penny Preville. The ring is beautiful and the setting was custom built around my wife’s diamond. Great service and a pleasure to work with. Thanks again Michael! Read More
Had a good experience working with Kristin to buy my wife a birthday. She seemed knowledgeable and gave me numerous choices before finalizing the gift. Read More
My fiancé and I first went to Radcliffe, and a few other jewelry stores, in 2017 to look for an engagement ring. My fiancé ended up purchasing my ring from Radcliffe because we both enjoyed the experience so much! There was no pressure, and we were given all the time ... we needed to browse. Tom had a great experience with Cat at their Pikesville location. We’re now getting bands for our upcoming wedding and naturally, returned to Radcliffe. We met with Kristen today at their new Towson location and had just as wonderful of an experience as we did looking for my engagement ring! They’ve got us as customers for life! Read More
Michael was excellent in our watch purchases. Very knowledgeable, pleasant, personable and honest. I would purchase from him again. Erik has a passion for vintage watches that is contagious. Our interaction with him was also excellent. We love our new watches! Read More
I recently made a watch trade with Erik, and the exchange could not have gone any smoother. This is my first experience of doing business with Radcliffe Jewelers and I'm sure it will not be my last. I felt at ease from the first time I spoke with Erik over ... the phone, and I had total confidence in him and Radcliffe's during the whole process of the watch exchange. I will highly recommend doing business with Radcliffe Jewelers, and Erik was very courteous and answered every question or concern I had with total professionalism and knowledge of the product. Read More
After many years it was time to replace my Breitling. I came to Radcliffe due to their outstanding reputation and selection but I was fortunate to meet Todd Brown. Todd not only helped to to select the perfect watch, but then he took the time to review all the functions, ... size it correctly, and reviewed tips for proper maintenance. I greatly appreciate this level of service and I look forward to returning as a customer for years to come. Read More
A few weeks ago my 16 year old son and I saw your store at Kenilworth while waiting in line for Santa with my wife and 3 year old daughter. I'd heard about Radcliffe but never ventured in before. Through the window my son and I saw the watches and ... I must say I've proudly passed the watch bug down to my son as he asked if we could go in. My wife said no of course but finally at 7:05 she was tired of hearing us complain and granted us permission. Sadly you had just closed but the idea that such a store existed did not close in our minds. My son with his learners permit and I made our drive time "excuse" (the plan was set that night) just after Christmas and his first time on the beltway knowingly led us to your store where we met Shirley and Jeff. They treated us better than I have ever been treated in a high end retailer before. They gladly showed us watches I have only dreamed of seeing and read about. My son was afraid to hold them or try them on and I said that you might not have this opportunity again for another 20years on your own and some possibly ever again. I've collected for over 30 years and I never had an experience like that before. My son and I have talked about that day nearly every day since about our experience. We are very close but that day between learning to drive, a Rolex, Breitling, Titanic DNA, A watch we called the Riddler, Omega, and a Patek Phellipe or two, we bonded. Thank you Read More
Worked with Erik on an online purchase. After a bad experience elsewhere, Erik was accommodating, very responsive and helpful. Impressed from start to finish with the service, communication, and ease of transaction. I manage multiple sales teams, and quickly recognized that Radcliffe simply gets it. Highly recommend. Read More
I bought a Rolex white gold sub. from Eric -couldn’t be happier. Smooth transaction, watch was just as described- and a great price. Will no doubt be buying from them again. Thanks Eric.
As a member of the military I travel often and have little time available. Lucas Papavasiliou in the watch department at the Kenilworth location was more than helpful when I was purchasing my first pre-owned Rolex Submariner. He explained the exact condition of the watch to me and even set ... it aside so that I could see it when I was in town. Not only did Lucas set the watch aside for me, he set it aside with trust as he didn't ask for any payment. The watch was everything that I expected. Several months later, my sisters and I were looking at getting my mother a pre-owned Rolex as an early Christmas gift. I reached out to Lucas and he was able to help my sisters and I find the watch we were looking for; I didn't even have to see the watch in person because I knew that I could trust him. Lucas organized everything from the purchasing process to the engraving process until it was overnight shipped to my front door. When my mother opened the green Rolex box she was very thankful. Lucas is a true professional in the business and I highly recommend him to anyone looking for a quality timepiece. Read More
Michael is absolutely fabulous! He went out of his way to help me pick out a small gift for my daughter. I was not choosing an expensive piece, but he was just as patient, kind, and helpful as if I was. I will 100% be back to see Michael for ... all of my jewelry purchases. THANK YOU, MICHAEL! Read More
I had a wonderful experience with Radcliffe. As far as on-line purchases go it couldn’t have been smoother. Service, speed of transaction and delivery were exceptional. Read More
Just completed a watch trade and purchase with Erik. The pricing was more than fair, and the customer service was outstanding. Pure class from start to finish. Read More
Great experience - Erik and his team were helpful and informative followed thru with prompt delivery. I'm a second time buyer and both times were smooth and efficient. Read More
Ms. Frances Simon helped me at the Pikesville location with a watch and an bracelet repair of mine. She was very patient and informative in getting my issues resolved. I would recommend Ms. Simon and Radcliffe Jewelers for any jewelry purchases or repairs that you may have. Read More
Why I keep coming back to Radcliffe. This is best summarized by the high level of class and service. The knowledge and education of the sales professional is second to none. Rob Mullendore exemplifies all of these traits. Radcliffe stands behind everything they sell and what they sell is quality. ... Thanks Radcliffe Read More
My husband and I would like to say ‘thank you’ again for all the help over the past weeks. As you know, we found the perfect watches for wedding, and could not be happier with the level of service we received when purchasing them at Pikesville. Todd, We do appreciate ... your expertise and prompt service. Read More
I went in without a lot of diamond knowledge. My saleswoman Cat explained how to look at a diamond and the different options. She was extremely helpful and worked within my budget. I recommend using Radcliffe to everyone. Awesome experience. Read More
My experience with Mark at Radcliffe was as good as I could have imagined. I was shopping for an engagement ring and went into it relatively educated. I was also speaking with a wholesaler in New York, and I told Mark upfront that I expected to stay within budget based ... on my conversations with the wholesaler. Mark was great asking for everything I knew my now fiancé wanted in a ring, and was also very good making sure I considered certain things I had not yet figured out. Ultimately I ended up with the exact stone and setting arrangement my fiancé wanted, all within my budget and delivered on time so that I could propose as planned. You absolutely need to enter the engagement ring process with some homework done, but Mark will guide you from there and steer you towards the ring you tell him you are trying to put together. Read More
Upon our recent engagement, my fiancé wanted to get me something special to commemorate the occasion. Knowing of my love for fine timepieces, she thought that would make the perfect gift. After telling me of her plan, I started to do research online to determine what would fit me and ... my lifestyle. I always came back to the Tag Heuer Aquaracer automatic. That was the one for me. After falling in love with the two-tone and black combination, I sadly realized that it was discontinued and there were no more locally or online available. We stopped into Radcliffe Jewlers for the first time and were pleasantly greeted by Rob Mullendore. Unlike most Jewlers, Rob never tried to sell us on something I didn’t really want or what his inventory consisted of... instead, he sat us down and asked what I wanted and what I was interested in. After telling him of what I found, and my disappointment to learn it had been dropped from the new line-up, Rob made a call. Within minutes he returned to tell me that he was able to track down my dream timepiece. Shortly after, he had secured the watch and it was being shipped from Florida. A few days later a phone call came and he told me it had just arrived. Not only did he fit the watch, but Rob sat and talked with me explaining each and every feature. Making sure that I was fully knowledgeable of this specific timepiece and bestowing his knowledge of fine Swiss watches to me. I couldn’t be more pleased with Rob and Radcliffe Jewlers. They certainly have gained two new clients for life and I will be highly recommending them to all of our family and friends. Read More
The service provided to me at Radcliffe Jewelers was nothing short of amazing. Frances Simon provided me with an individualized and authentic customer experience and addressed every single one of my concerns with my jewelry. She left me with the impression that the customer service at the organization is exemplary ... to other retail jewelry companies. Furthermore, the jeweler revived my engagement ring and wedding bands and were returned to me in an even better condition that when my husband first purchased them. I will not hesitate to make personal recommendations to this company and will definitely utilize their services again in the future. Read More
Spoke with Shelly today about a potential purchase I am consodering. She was so helpful and really took the time to get me all the information that she could! Overall very great customer seevice!!
Big shoutout to Frances Simon! She was so friendly and super helpful. The other staff were nice to me as well. Thank you so much Frances. I will be coming back to this establishment.
Todd Brown is always super-helpful and a pleasure to deal with. Makes everything smooth and easy!
I've always dreamed of owning a Rolex. However, I was conflicted as to which model I wanted. Rob, at your Pikesville store, could not have been more helpful! Rob was very patient, and very knowledgeable. The entire process was very positive, and I'm confident, that I made the right choice. ... If you're in the market for a watch, I would highly recommend that you talk to Rob! Read More
Worked with Paul on the purchase of a Breitling men's watch. Paul was very professional, consultative as well as very personable through the entire transaction, even showing me many other watches. Paul is a pleasure to work with, I plan on working with him on future purchases.
I was treated like royalty and family by the Radcliffe Jewelers team. Todd and Lauren assisted me in a memorable purchase. They went above and beyond to make it happen and I am so glad I was referred to them. I will be back for future purchases.
I went and saw Mark in Towson Mall he always has great customer service. I finally got my Breightling Super Avenger. Once I purchased it Mark also knew everything about it and showed me all of the tricks which made me love my watch even more. Thanks Mark again I ... really appreciate you. 7/10/18 Read More
I stopped in for service and questions about my watch. Maddie was exceptional. She spent time understating my concerns and answered all of my questions. Thanks for a great experience Joe Read More
Mandy is always a pleasure to deal with and the reason I keep coming back to your jewelry store. She is very professional and always so warm and friendly. She feels like an old friend who you haven't seen for a while and catch up with when you do see ... her. She is very efficient with the work she does and she is an asset to your store. She takes a personal interest in her customers and makes them feel well taken care of. Read More
Todd was very helpful in making the appropriate changes to our engagement ring quickly, especially given that I was unable to meet with him in the store. He was also quick to respond when ordering our wedding bands, and kept us up to date as they were being made. Read More
Kristen was extremely helpful through out the entire process of picking out and designing the perfect engagement ring! She was able to put me at ease and really make it an calm and enjoyable experience. Would highly recommend Kristen and the team at Radcliffe!!
I’ve been there twice for watch repair/ fitting, and found them to be very friendly, professional, and fast! Mandy, and Susan will take care of you with a smile, and you’ll be glad you chose Radcliffe Pikesville! Read More
Had a good bit of trouble with my bank not trusting sending the wire through, but these guys are very helpful and trustworthy. As soon as the payment went through, my watch was shipped out. Two days later it was at my doorstep and they had even set the time ... for me. Read More
Had a great experience at Radcliffe! I needed a battery change on a watch and received service within minutes. Lucas was extremely helpful. Highly recommend! Read More
All I can say is wow! I walked in with a price expecting to walk out with a small step up in my watch collection. Chris Walsh went beyond my expectations and delivered the most excellent service. He was able to obtain pricing that got me into my “grail” of ... watches, a Rolex Submariner. Chris kindly pointed out the fine details of this precision time peice and made me a valued customer along the way. I will return to Radcliffe and specifically Chris for all my future Rolex needs. Thank you! Read More
I had a wonderful experience today as a first time customer at the Radcliffe Jewelers in Towson Towson Center Mall, Maryland. The customer service was outstanding! I expecially appreciated the warm welcome and efficient assistance I received from Ms. Amy Ellwood. She was the model what true top notch customer ... Service should be! Read More
My experiance was best in class. All questions regarding the Estate piece i was going to purchase were answered fully. I was never pressured one way or another. The details around the piece were very impressive. I was impressed that my associate new about the origin and history of the ... piece Read More
Absolutly outstanding client relations. Erik was great. If your looking for any number of high end watches I would highly recommend Radcliffe Jewelers.
Excellent service when I went in to have a replacement battery installed.
Great communication and transaction with Erik Szper, bought a watch online and received it in two days, condition better than described and overall very happy customer here. Will be back for more. :) Read More
Thank you for making each customer seem like you only one! Best selection and customer service!
Radcliffe is first-class, and Erik is a gentleman and true watch afficianado. Responsive, courteous and extremely knowledgeable. I could not have been more satisfied with my buying experience, and am looking forward to my next one with them. Thanks Erik and Radcliffe! Read More
I purchased my first Breitling through you and had a wonderful experience. Dan was very responsive and made the process seamless and easy. I highly recommend Radcliffe Jewelers and Dan K. Read More
My wife and I both worked retail, so we know what quality service feels like and Kristen Sweeney, our sales representative, delivered it! Read More
Radcliffe Jewelers is the only place I go when I need a gift for my wife. Shirley is so helpful and always points me in the right direction. I recommend Radcliffe to anyone looking for quality and professionalism. Read More
I recently shopped at Radcliffe Jewelers in the Towson town center in Baltimore County. I was searching for a locket for my wife to celebrate our 40th anniversary, and Radcliffe is the only jeweler that had anything. Your employee Kristen Sweeney, couldn't have been more helpful! She helped me select ... a locket and chain, rushed my order in time to present on my anniversary. I appreciate this kind of customer service and say that Kristen is an asset to your company. In the future, I will definitely come to your store to shop and seek Kristen's assistance again. Thank you, Ric Costanza Read More
Great experience with Radcliffe. They are very knowledgeable and helpful on picking the right jewelry that fits my needs and price point. In addition to a full manufacturer warranty, the Radcliffe team also allowed me to purchase with the confidence of their reputation behind the product, which is important when ... purchasing online. Radcliffe has been in business for years and operates with the highest integrity. I would highly recommend Radcliffe and would definitely purchase from them again. Read More
Kind, cordial and efficient. The repair department was wonderful! The jewelry is also beautiful, staff is kind and helpful.
For amazing beautiful jewelry and outstanding customer service- this is the place to go. They do not disappoint. Thank you to my friends at Radcliffe Jewelers for putting sparkle in my life!!
I cannot say enough positive things about my many experiences at Radcliffe Jewelers. From the quality of their jewelry to the superb staff, this is the nicest jewelry story I have visited anywhere in the states. No matter what your needs or wishes, the occasion, or just your desire, the ... extremely professional and helpful staff will gently guide you to the perfect solution. I have never left Radcliffe unhappy, and have always felt I received the highest quality for the most reasonable cost. More importantly, I have always felt that I was treated like family -- I'm not sure I can give a higher compliment or higher marks. This is the only jewelry store I will ever go to! Read More
Only place in Baltimore area that I buy from. Customer service is outstanding and has the best selection of watches/jewelry I have ever seen. I would strongly recommend if you are thinking of making a purchase to visit either one of their stores, you won't be disappointed. Read More
Radcliffe has the BEST customer service! They are so attentive and helpful and make sure your ever need is met. The selection is so extensive and the attention to detail is excellent. Everyone is so helpful and friendly.