I am so grateful to Radcliffe Jewelers for helping me find the perfect gift for a colleague who was leaving. I was searching the internet for a specific piece of jewelry and Radcliffe Jewelers came through with the perfect item that I was looking forward and had it ready for ...for me to pick up in no time. Special thanks to Mark Nuth for going above and beyond to make the purchase go so smoothly!! I would highly recommend Radcliffe Jewelers to all of my family and friends!!
My experience with Radcliffe was very positive. In particular, I was impressed with the knowledge and helpfullness of Rob Mullendore who was my primary contact. I am not an expert in luxury watches and so I valued the peace of mind in dealing with an authorized Rolex dealership knowing I ...was getting what I bargained for. Highly recommended!Read More
I had an excellent experience for my first time shopping at Radcliffe Jewelers. Heather was friendly and knowledgeable and answered all my questions while trying on watches. They have a fantastic selection of many of the top brands. I purchased a new watch and I could not be happier. I ...be happier. I look forward to visiting Radcliffe in the future and I recommend them highly! Thanks again Heather. Read More
I had a great experience with Radcliffe purchasing a pre-owned Rolex Explorer from Chris. He provided all the information on the two watches available and took the time to talk to me over the phone about each of them in detail and throughout the process (I'm an out of state ...state purchaser). The discussion with Chris, the fact that Radcliffe is also an authorized Rolex dealer and a 15 month warranty made me very comfortable with the purchase. The watch arrived in two days, the condition appeared even better than described and the bracelet sizing was just right. Would highly recommend dealing with Radcliffe for pre-owned Rolex.Read More
I HIGHLY recommend Radcliffe Pikesville location. The store is beautiful and the staff was welcoming and friendly. Especially one staff in particular. From start to finish, my experience with Frances was nothing but professional, kind and very knowledgeable. When I walked into Radcliffe to get my watch battery changed, Frances ...was quick to offer assistance. Which was great since I was working with little time. I couldn’t have asked for a better experience. Very help and not pushy. Read More
On December 13th 2018 I came into your Pikesville store and met with Michael Gedraitis. I had previously met Michael a couple of months prior to this visit. I had advised him that I was looking for a Rolex Submariner ceramic black dial. He had explained to me that at ...the moment it was a bit difficult to obtain that particular watch. When I came in he recognized me from that previous encounter which says a lot about him. He immediately told me that he remembered me and that he had a watch for me. He showed me the Rolex and I knew it had to be mine. During the sale I was impressed with Michael’s knowledge of the watch and excitement for the fact that it would be my first rolex. The whole experience made buying the watch more worth it. I wanted to write because I’m in business myself and Just like I love when my clients are happy with me I loved my experience buying my first Rolex from Michael who in my opinion makes your team shine. Because of my experience I would love to buy my second Rolex from your store. Thank you
Juan Carlos Cabrera
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My shopping experience was terrific in every way. Shirley was so knowledgeable and took so much time with me looking at engagement ring possibilities. The store was beautiful and the selection was huge. What a great place. Thanks Shirley.Read More
Jeff was incredibly helpful and kind in working with me to pick out a watch for my husband. He was courteous, professional, and informative, and he provided amazing service. No ask was too big (including trying on various watches so I could see them on a man’s wrist) and he ...and he worked with me to show and discuss all available options so that I could make the most informed decision. He also provided exceptional follow-up service, going above and beyond to order additional links and make sure that the watch was a perfect fit. My husband loved his gift, and I am so grateful to Jeff for all of his help and service in executing this great surprise. I would recommend him to anyone looking at purchasing jewelry or a watch, for themselves or for a gift! Read More
Michael did an amazing job helping us with a new ring from Penny Preville. The ring is beautiful and the setting was custom built around my wife’s diamond. Great service and a pleasure to work with. Thanks again Michael!Read More
My fiancé and I first went to Radcliffe, and a few other jewelry stores, in 2017 to look for an engagement ring. My fiancé ended up purchasing my ring from Radcliffe because we both enjoyed the experience so much! There was no pressure, and we were given all the time ...we needed to browse. Tom had a great experience with Cat at their Pikesville location. We’re now getting bands for our upcoming wedding and naturally, returned to Radcliffe. We met with Kristen today at their new Towson location and had just as wonderful of an experience as we did looking for my engagement ring! They’ve got us as customers for life!Read More
Michael was excellent in our watch purchases. Very knowledgeable, pleasant, personable and honest. I would purchase from him again. Erik has a passion for vintage watches that is contagious. Our interaction with him was also excellent. We love our new watches!Read More
I recently made a watch trade with Erik, and the exchange could not have gone any smoother. This is my first experience of doing business with Radcliffe Jewelers and I'm sure it will not be my last. I felt at ease from the first time I spoke with Erik over ...over the phone, and I had total confidence in him and Radcliffe's during the whole process of the watch exchange. I will highly recommend doing business with Radcliffe Jewelers, and Erik was very courteous and answered every question or concern I had with total professionalism and knowledge of the product.Read More
After many years it was time to replace my Breitling. I came to Radcliffe due to their outstanding reputation and selection but I was fortunate to meet Todd Brown. Todd not only helped to to select the perfect watch, but then he took the time to review all the functions, ...size it correctly, and reviewed tips for proper maintenance. I greatly appreciate this level of service and I look forward to returning as a customer for years to come.Read More
A few weeks ago my 16 year old son and I saw your store at Kenilworth while waiting in line for Santa with my wife and 3 year old daughter. I'd heard about Radcliffe but never ventured in before. Through the window my son and I saw the watches and ...I must say I've proudly passed the watch bug down to my son as he asked if we could go in. My wife said no of course but finally at 7:05 she was tired of hearing us complain and granted us permission. Sadly you had just closed but the idea that such a store existed did not close in our minds.
My son with his learners permit and I made our drive time "excuse" (the plan was set that night) just after Christmas and his first time on the beltway knowingly led us to your store where we met Shirley and Jeff.
They treated us better than I have ever been treated in a high end retailer before.
They gladly showed us watches I have only dreamed of seeing and read about. My son was afraid to hold them or try them on and I said that you might not have this opportunity again for another 20years on your own and some possibly ever again.
I've collected for over 30 years and I never had an experience like that before. My son and I have talked about that day nearly every day since about our experience.
We are very close but that day between learning to drive, a Rolex, Breitling, Titanic DNA, A watch we called the Riddler, Omega, and a Patek Phellipe or two, we bonded.
Worked with Erik on an online purchase. After a bad experience elsewhere, Erik was accommodating, very responsive and helpful. Impressed from start to finish with the service, communication, and ease of transaction. I manage multiple sales teams, and quickly recognized that Radcliffe simply gets it. Highly recommend.Read More
I bought a Rolex white gold sub. from Eric -couldn’t be happier. Smooth transaction, watch was just as described- and a great price. Will no doubt be buying from them again. Thanks Eric.
- John M
As a member of the military I travel often and have little time available. Lucas Papavasiliou in the watch department at the Kenilworth location was more than helpful when I was purchasing my first pre-owned Rolex Submariner. He explained the exact condition of the watch to me and even set ...it aside so that I could see it when I was in town. Not only did Lucas set the watch aside for me, he set it aside with trust as he didn't ask for any payment. The watch was everything that I expected. Several months later, my sisters and I were looking at getting my mother a pre-owned Rolex as an early Christmas gift. I reached out to Lucas and he was able to help my sisters and I find the watch we were looking for; I didn't even have to see the watch in person because I knew that I could trust him. Lucas organized everything from the purchasing process to the engraving process until it was overnight shipped to my front door. When my mother opened the green Rolex box she was very thankful. Lucas is a true professional in the business and I highly recommend him to anyone looking for a quality timepiece. Read More
Michael is absolutely fabulous! He went out of his way to help me pick out a small gift for my daughter. I was not choosing an expensive piece, but he was just as patient, kind, and helpful as if I was. I will 100% be back to see Michael for ...Michael for all of my jewelry purchases. THANK YOU, MICHAEL! Read More
Ms. Frances Simon helped me at the Pikesville location with a watch and an bracelet repair of mine. She was very patient and informative in getting my issues resolved. I would recommend Ms. Simon and Radcliffe Jewelers for any jewelry purchases or repairs that you may have.Read More
- Ronald Garrett
Why I keep coming back to Radcliffe. This is best summarized by the high level of class and service. The knowledge and education of the sales professional is second to none. Rob Mullendore exemplifies all of these traits. Radcliffe stands behind everything they sell and what they sell is quality. ... Thanks RadcliffeRead More
My husband and I would like to say ‘thank you’ again for all the help over the past weeks. As you know, we found the perfect watches for wedding, and could not be happier with the level of service we received when purchasing them at Pikesville. Todd, We do appreciate ...your expertise and prompt service. Read More
I went in without a lot of diamond knowledge. My saleswoman Cat explained how to look at a diamond and the different options. She was extremely helpful and worked within my budget. I recommend using Radcliffe to everyone. Awesome experience.Read More
My experience with Mark at Radcliffe was as good as I could have imagined. I was shopping for an engagement ring and went into it relatively educated. I was also speaking with a wholesaler in New York, and I told Mark upfront that I expected to stay within budget based ...on my conversations with the wholesaler. Mark was great asking for everything I knew my now fiancé wanted in a ring, and was also very good making sure I considered certain things I had not yet figured out. Ultimately I ended up with the exact stone and setting arrangement my fiancé wanted, all within my budget and delivered on time so that I could propose as planned. You absolutely need to enter the engagement ring process with some homework done, but Mark will guide you from there and steer you towards the ring you tell him you are trying to put together. Read More
Upon our recent engagement, my fiancé wanted to get me something special to commemorate the occasion. Knowing of my love for fine timepieces, she thought that would make the perfect gift. After telling me of her plan, I started to do research online to determine what would fit me and ...my lifestyle. I always came back to the Tag Heuer Aquaracer automatic. That was the one for me. After falling in love with the two-tone and black combination, I sadly realized that it was discontinued and there were no more locally or online available. We stopped into Radcliffe Jewlers for the first time and were pleasantly greeted by Rob Mullendore. Unlike most Jewlers, Rob never tried to sell us on something I didn’t really want or what his inventory consisted of... instead, he sat us down and asked what I wanted and what I was interested in. After telling him of what I found, and my disappointment to learn it had been dropped from the new line-up, Rob made a call. Within minutes he returned to tell me that he was able to track down my dream timepiece. Shortly after, he had secured the watch and it was being shipped from Florida. A few days later a phone call came and he told me it had just arrived. Not only did he fit the watch, but Rob sat and talked with me explaining each and every feature. Making sure that I was fully knowledgeable of this specific timepiece and bestowing his knowledge of fine Swiss watches to me. I couldn’t be more pleased with Rob and Radcliffe Jewlers. They certainly have gained two new clients for life and I will be highly recommending them to all of our family and friends.
The service provided to me at Radcliffe Jewelers was nothing short of amazing. Frances Simon provided me with an individualized and authentic customer experience and addressed every single one of my concerns with my jewelry. She left me with the impression that the customer service at the organization is exemplary ...to other retail jewelry companies. Furthermore, the jeweler revived my engagement ring and wedding bands and were returned to me in an even better condition that when my husband first purchased them. I will not hesitate to make personal recommendations to this company and will definitely utilize their services again in the future. Read More
Todd Brown is always super-helpful and a pleasure to deal with. Makes everything smooth and easy!
I've always dreamed of owning a Rolex. However, I was conflicted as to which model I wanted. Rob, at your Pikesville store, could not have been more helpful! Rob was very patient, and very knowledgeable. The entire process was very positive, and I'm confident, that I made the right choice. ...made the right choice. If you're in the market for a watch, I would highly recommend that you talk to Rob!Read More
Worked with Paul on the purchase of a Breitling men's watch. Paul was very professional, consultative as well as very personable through the entire transaction, even showing me many other watches. Paul is a pleasure to work with, I plan on working with him on future purchases.
- J. K. McDonald
I was treated like royalty and family by the Radcliffe Jewelers team. Todd and Lauren assisted me in a memorable purchase. They went above and beyond to make it happen and I am so glad I was referred to them. I will be back for future purchases.
I went and saw Mark in Towson Mall he always has great customer service. I finally got my Breightling Super Avenger. Once I purchased it Mark also knew everything about it and showed me all of the tricks which made me love my watch even more. Thanks Mark again I ...really appreciate you. 7/10/18Read More
I stopped in for service and questions about my watch. Maddie was exceptional. She spent time understating my concerns and answered all of my questions. Thanks for a great experience JoeRead More
Mandy is always a pleasure to deal with and the reason I keep coming back to your jewelry store. She is very professional and always so warm and friendly. She feels like an old friend who you haven't seen for a while and catch up with when you do see ...her. She is very efficient with the work she does and she is an asset to your store. She takes a personal interest in her customers and makes them feel well taken care of.Read More
Todd was very helpful in making the appropriate changes to our engagement ring quickly, especially given that I was unable to meet with him in the store. He was also quick to respond when ordering our wedding bands, and kept us up to date as they were being made.Read More
Kristen was extremely helpful through out the entire process of picking out and designing the perfect engagement ring! She was able to put me at ease and really make it an calm and enjoyable experience. Would highly recommend Kristen and the team at Radcliffe!!
- TJ F.
I’ve been there twice for watch repair/ fitting, and found them to be very friendly, professional, and fast! Mandy, and Susan will take care of you with a smile, and you’ll be glad you chose Radcliffe Pikesville!Read More
Had a good bit of trouble with my bank not trusting sending the wire through, but these guys are very helpful and trustworthy. As soon as the payment went through, my watch was shipped out. Two days later it was at my doorstep and they had even set the time ...for me.Read More
- Hunter Champagne
Had a great experience at Radcliffe! I needed a battery change on a watch and received service within minutes. Lucas was extremely helpful. Highly recommend!Read More
- Tom C
All I can say is wow! I walked in with a price expecting to walk out with a small step up in my watch collection. Chris Walsh went beyond my expectations and delivered the most excellent service. He was able to obtain pricing that got me into my “grail” of ...watches, a Rolex Submariner.
Chris kindly pointed out the fine details of this precision time peice and made me a valued customer along the way. I will return to Radcliffe and specifically Chris for all my future Rolex needs.
Thank you!Read More
- Andrew Parker
I had a wonderful experience today as a first time customer at the Radcliffe Jewelers in Towson Towson Center Mall, Maryland. The customer service was outstanding! I expecially appreciated the warm welcome and efficient assistance I received from Ms. Amy Ellwood. She was the model what true top notch customer ...top notch customer Service should be!Read More
My experiance was best in class. All questions regarding the Estate piece i was going to purchase were answered fully. I was never pressured one way or another. The details around the piece were very impressive. I was impressed that my associate new about the origin and history of the ...pieceRead More
- Harry Spilker
Absolutly outstanding client relations. Erik was great. If your looking for any number of high end watches I would highly recommend Radcliffe Jewelers.
- Mark Bober
Excellent service when I went in to have a replacement battery installed.
Great communication and transaction with Erik Szper, bought a watch online and received it in two days, condition better than described and overall very happy customer here. Will be back for more. :)Read More
- Faz N.
Thank you for making each customer seem like you only one! Best selection and customer service!
Radcliffe is first-class, and Erik is a gentleman and true watch afficianado. Responsive, courteous and extremely knowledgeable. I could not have been more satisfied with my buying experience, and am looking forward to my next one with them. Thanks Erik and Radcliffe!Read More
I purchased my first Breitling through you and had a wonderful experience. Dan was very responsive and made the process seamless and easy. I highly recommend Radcliffe Jewelers and Dan K.Read More
My wife and I both worked retail, so we know what quality service feels like and Kristen Sweeney, our sales representative, delivered it!Read More
- Mr. and Mrs. Sims
Radcliffe Jewelers is the only place I go when I need a gift for my wife. Shirley is so helpful and always points me in the right direction. I recommend Radcliffe to anyone looking for quality and professionalism.Read More
- Paul Wajbel
I recently shopped at Radcliffe Jewelers in the Towson town center in Baltimore County. I was searching for a locket for my wife to celebrate our 40th anniversary, and Radcliffe is the only jeweler that had anything. Your employee Kristen Sweeney, couldn't have been more helpful! She helped me select ...a locket and chain, rushed my order in time to present on my anniversary.
I appreciate this kind of customer service and say that Kristen is an asset to your company. In the future, I will definitely come to your store to shop and seek Kristen's assistance again. Thank you, Ric CostanzaRead More
- Ric Costanza
Great experience with Radcliffe. They are very knowledgeable and helpful on picking the right jewelry that fits my needs and price point. In addition to a full manufacturer warranty, the Radcliffe team also allowed me to purchase with the confidence of their reputation behind the product, which is important when ...purchasing online. Radcliffe has been in business for years and operates with the highest integrity. I would highly recommend Radcliffe and would definitely purchase from them again.Read More
- Jason N.
Kind, cordial and efficient. The repair department was wonderful! The jewelry is also beautiful, staff is kind and helpful.
- Sheila W.
For amazing beautiful jewelry and outstanding customer service- this is the place to go. They do not disappoint. Thank you to my friends at Radcliffe Jewelers for putting sparkle in my life!!
- Sherry Z.
I cannot say enough positive things about my many experiences at Radcliffe Jewelers. From the quality of their jewelry to the superb staff, this is the nicest jewelry story I have visited anywhere in the states. No matter what your needs or wishes, the occasion, or just your desire, the ...professional and helpful staff will gently guide you to the perfect solution.
I have never left Radcliffe unhappy, and have always felt I received the highest quality for the most reasonable cost. More importantly, I have always felt that I was treated like family -- I'm not sure I can give a higher compliment or higher marks.
This is the only jewelry store I will ever go to!
- John S.
Only place in Baltimore area that I buy from. Customer service is outstanding and has the best selection of watches/jewelry I have ever seen. I would strongly recommend if you are thinking of making a purchase to visit either one of their stores, you won't be disappointed.Read More
- Nicholas C.
Radcliffe has the BEST customer service! They are so attentive and helpful and make sure your ever need is met. The selection is so extensive and the attention to detail is excellent. Everyone is so helpful and friendly.