I came in today looking for something very specific (Cartier) Shai introduced me to a cuff version of the bracelet, which I never knew existed. She was clearly very knowledgeable not just about that line but all of the others. (Radcliffe has a wonderful selection of top jewlers!) We walked ... around the store where I found a cuff bracelet from a designer that I hadn’t even considered. I wound up purchasing a David Yurman piece. Shai was extremely patient while I tried on several different pieces. She encouraged me to look at each one in the full length mirror. I did not at all feel pressured for time, or that I was taking up too much of her time. It was a really very enjoyable experience. I will absolutely return and ask specifically for Shai as she was just lovely to work with, extremely professional, knowledgeable and now knows my taste in jewelry! Thank you Shai for such an enjoyable experience! Read More
Any was very professional and helped me along every step of the way. I will certainly be back for any and all future watch purchases.
Perfection is the only way to describe my watch buying experience at Radcliffe Jewelers. From my first phone conversation with Kristen S. to the completion of my purchase, Kristen was personable, engaging, properly inquisitive and open to sharing product availability. Her facile customer interaction, product knowledge and joy in helping ... me reach a long-held goal is a credit to her and to Radcliffe's commitment to customer satisfaction. Thank you Kristen! Read More
A huge shout out to Jeff Allison. Jeff worked with me for over a year to find a particular Rolex watch. He always kept me informed as to what was happening. He is a soft spoken genuine gentleman. I know based on my relationship with him that I will return ... time and time again for any of my jewelry needs. Read More
I was having trouble with a monte blanc pencil that I had rec as a gift a few yrs ago. I know it was purchased at Radcliffe so I went to see if they cld fix it. Hind walker pleasantly examined the pencil until she found the problem and then ... she fixed it, and tested it to be sure it was fixed. I was floored (and very grateful) that such attentive service is still around. I wld gladly go back to Radcliffe bec of Ms hinds excellent customer svc. jA gentleman co worker whose name I did not get also assisted her. And was helpful. Read More
Hind was amazing and very friendly. She helped me pick out a very lovely watch, then sized it perfectly for me. My entire experience at Radcliffe was wonderful. Read More
I had a wonderful experience shopping at Radcliffe yesterday! Sales Associate Shai, was extremely professional, knowledgeable, and helpful. I had a specific jewelry item in mind, and she spent time showing me several options. I did end up purchasing a beautiful pair of earrings which I will be proud to ... wear! Radcliffe Jewelers is very lucky to have Shai in their employ. Because of her, I am a very happy customer! Thank you. Sincerely, Robin Budish Read More
I would like to note the pleasant experience that I had with Ms Hind Walker at Radcliffe Jewelers. Ms Walker was courteous, professional, and genuinely helpful, and did everything with a smile. She could serve as a model for how customer service should be. Read More
I would like to note the pleasant experience that I had at Radcliffe with Ms Hind Walker. She was professional, courteous, and helpful, and she did it all with a smile. She can serve as a model for how customer service should be. I give her my highest recommendation.
Great service and friendly staff. Ashley was very knowledgeable and took the time to explain everything. I came in needing an adjustment to my watch band and they were able to take care of the issue in 10 minutes. Read More
I had a fantastic experience at the Radcliffe Jeweler in Pikesville so much so that I wanted to write about it. Kristen helped me find the watch (Rolex Milgauss) of my dreams. The environment, along with the entire staff, was welcoming. Kristen was very knowledgeable about all the different brands ... that we talked through during my visits. She was also incredibly communicative and responsive to the many questions that I had leading up to my purchase experience. Radcliffe has absolutely earned my business based on providing the type of customer service that’s become less the rule and more the exception. If you’re at Radcliffe in Pikesville, ask for Kristen. She’ll be one of the many smiling faces that you’ll see when you visit. With appreciation, Will Read More
Came into the Pikesville/Owings Mils store today to "pass down" a Rolex to my daughter, who is graduating from college. Ashley helped size the watch to my daughter's wrist, removed a link and then showed her how to wind the instrument and care for the watch. She was great!!! Thanks ... Ashley! Read More
My brother and I visited Radcliffe looking for watches. Amy assisted us and was extremely helpful letting us try on various watches. We will definitely use Radcliffe in the future!
Once again I am impressed and extremely happy with the service provided by Amy E. and Radcliffe Jewelers. The prompt attention to my purchase inquiry, and Amy E.'s professionalism should be the gold standard that is experienced when shopping. Once again Radcliffe proves why they should be the first stop ... for anyone shopping for jewelry. Read More
It was a pleasure dealing with Amy and all of the consultants at Radcliffe while purchasing my watch. I would certainly recommend them to anybody looking for jewelry or watches! Read More
Amy E. provided an exceptional and superior service, and whose assistance made my purchase a first class experience. As a first time customer of Radcliffe Jewelers, Amy welcomed my questions, and ensured that I had a stress free visit. Amy very much earned my repeat business. Read More
Shai was amazing! She helped us pick out the ring that we needed and answered every question that we had a with a smile on her face. We left feeling more informed about the process and extremely happy with what we got.
Jen Lake at Radcliffe Jewelers on Reisterstown Rd, was simply amazing! She took her time to understand what I was looking for and offered to help me find it, as a new or used watch. She thought for a moment and said “It must be your lucky day!” As, a ... shipment of new watches had just arrived the day before (which is very rare these day) and there was a brand new watch that matched the exact watch that I had been seeking! I am so grateful for Jen taking the time to understand my needs and for truly delivering 5 star service! Thanks, Marie D. Read More
They had the Breitling I liked which was not available anywhere else across the country. Liz was super helpful. She sent me pictures of the watch and gave me a great price and shipped it the same day.
Love the service. Would not go anywhere else Read More
I wanted to share the wonderful experience I had in working with Jeff on purchasing a watch. Since this is the second watch that I purchased of its kind, I wanted to compare the overall customer service experience with the one experienced with my first purchase at a store in ... Delaware. There is no comparison. The email communication that took place with Jeff was consistent with the two interactions we had in person. The process in making the purchase was smooth, professional, and courteous. There is no doubt that because of the experience in working with Jeff, I plan on sharing the positive experience with others and hope to make another purchase in the near future. Kudos to Jeff! Read More
Jen took the time to ensure I got what I wanted. I also was assured for easy exchange if not right. I wasn’t pushed or upsold. No pressure. Read More
Brought my wife’s ring (from Italy) that broke for repair. The worksmanship on rebuilding the ring was astounding. And the finished product looked even better than I remember from when the ring was new. Amazingly well-done!
I had came to this location to get two of my watches sized and Shai was able to help me out. She was very polite and friendly also very efficient. She went in the back removed the links from two different watches bagged them and was done within 10 minutes ... or less. I felt very welcomed there and am excited to go to this location for all my jewelry needs. All in all a 10 out of 10 experience. Read More
Thank you so much to the team at Radcliffe jewelers. I was able to get a custom piece made to work perfectly with an original piece that I bought for my wife six years ago. Not sure how they do it but it was spot on and made for an ... incredible Valentine’s Day. . Read More
After calling multiple Rolex dealers between Virginia and New York, this was the one of three store that said they would assist me in ordering the watch I wanted as none of the approx. 15 Rolex dealers I called had the exact watch. Radcliffe was the closest of the three ... to my residence. Upon arriving at the store I was promptly helped and able to order the watch. After a couple of months I received a phone call informing me the watch had arrived. The staff was extremely helpful and I had a great experience! I highly recommend Radcliffe to anybody in need of a jeweler. Read More
I went in Radcliffe’s today and was very pleased to have had excellent customer service. Shia Gaines was very friendly, patient and helpful in helping me find the right cartridge for my pen. I highly recommend her!!! TAJ. Read More
Thank you Hind for your friendly and professional help when purchasing my new watch. You and your associates really went above and beyond to make my trip to Radcliffes one that I will not forget. I will definitely be purchasing from you again! I appreciate that you took time to ... get to know a little bit about my family and enjoyed our conversation post sale. Read More
Amy was so wonderful to work with. She helped me find the perfect estate wedding band to compliment my ring and she was genuinely excited for me. I appreciated that she wasn’t pushing something more expensive and really wanted me to be happy. A great experience! Read More
I was having trouble purchasing a wedding gift on a couple's wedding registry thru Zola. I called and a female named Head (sp?) assisted me, and she was thorough, lovely to speak with, and helped in completing our order. Read More
I highly recommend Radcliffe for their watch selection and service. I dealt with Mr. Jeff Allison who was superb - very knowledgeable and professional. Customer service top notch. Thanks Jeff! Read More
Professionalism, expertise and excellent service by Amy Ellwood made this entire process comfortable and a pleasant experience. This is my second Rolex purchase from Radcliffe in 3 years and I will continue to shop this establishment for my watch/jewelry needs. Product delivered fast and as advertised. I highly recommend shopping ... @ Radcliffe Jewelers. Ask for Amy! 5 Stars!!! Read More
I designed an engagement ring with Hind last year. She was amazing and guided me (someone who doesn’t know anything about rings) through the whole process with patience and expertise. The end product is better than I could have hoped for. I couldn’t recommend hind more. 10/10 all the way ... through Read More
Hi. Great service. !!! Very knowledgeable!!
My husband was planning to buy me a watch for my birthday. I pulled up the Radcliffe website and started a live chat which lead me to Liz. Unaware of watch brands, Liz was able to answer my questions as well as suggest brands. Of course, I had a budget ... in mind and she was able to point me in the right direction. Being able to communicate with her prior to visiting the store saved me a lot of time. Liz had several watches in mind for me and I was able to purchase a beautiful Michele watch. I definitely recommend Radcliffe (Liz) and plan to return in the near future when purchasing jewelry. Read More
Jen assisted me with a purchase. She was kind, courteous, and patient with me. She is a credit to your company. Read More
Jen was incredibly friendly, knowledgeable and truly helpful! She was patient and I greatly appreciated the time she spent with me. The entire experience was wonderful! Thank you! (And so happy to support local!) Read More
"At Radcliffe you're family." I have been a customer at Radcliffe Jewelers for over 15 years. I am basically a watch guy and Todd treats me well as collecting watches is a "journey." I'm there often as the next adventure in the journey always ends up with another watch being ... added to my collection. Just when I think the adventure is over something else pops up and Todd does his best to accommodate my adventure. Thanks for all that you do. See you soon for the next twist in the "journey." Read More
I am so happy I chose Radcliffe Jewelers! They have exceeded my expectations. Amy was so easy to work with very accommodating. I will definitely be using them for future purchases. Read More
First time customer, won’t be the last time. Amy was great. Very knowledgeable and helped me decide on a very nice timepiece. Highly recommend and I look forward to returning. Read More
I had a great experience buying a watch from Radcliffe. Our sales associate, Hind, was extremely helpful and went above and beyond to help me get the Rolex that I wanted. I am thrilled with my purchase and will definitely shop at Radcliffe in the future!
Hind was very professional and helped me pick something I know my girlfriend will love. This experience left me satisfied, and would recommend Radcliffe and Hind to anyone looking for something special for their significant other.
Hello, I had been putting off getting a Seiko watch fitted for months. Shai was professional and attentive. She provided 5 out of 5 star service on adjusting my watch for me. Thank you! Read More
I bought a high end watch from Hind Walker and the service she offered me was impeccable. She gave me an honest evaluation of the watch over the phone a, and was on top of every step of the purchase from wire to delivery. I have bought from Radcliffe Jewelers ... since the 1990s and it’s always a pleasure. This purchase was as good as it gets. Thank you. Read More
Hind Walker provides excellent service and is very kind. Read More
Ashley in the service department was excellent! Very sweet and had me feeling very exciting about picking up my watch. Thanks Ashley!
Kristin was excellent to work with and quite knowledgeable. Read More
Shai was incredibly helpful and so nice. She was great to talk to and I will definitely be back because of her. My father got all of his watches at Radcliffe and said how nice everyone always was and he was right. I will definitely be back to look at ... engagement rings/ purses. Read More
I just wanted to take a moment to say how happy I was engagement ring shopping at the Pikesville store and how pleasant my experience was working with Liz Creameans! My fiancé and I had looked previously at several other major jewelers around Baltimore/ DC and in our previous shopping ... experiences, we always left feeling overwhelmed, frustrated and slightly more confused. We went to Pikesville one afternoon on a whim and after checking in with a very upbeat lady in the lobby, Liz came out and welcomed us. We have both been very Covid conscious and we appreciated the safety precautions that were taken and it was really nice to feel like we were given such a private one on one experience while shopping and looking around the store. We told Liz we were just looking, not buying anything today, we mentioned a few of our ideas but that ultimately we were pretty confused about the whole ring shopping process so far. My fiancé didn't really have any idea what shape diamond or style band would look good on her and the only thing she knew was she wanted to look at some vintage estate pieces. Liz spent almost two hours with us and we never felt rushed during our entire first meeting. I also never felt rushed every time I went back on my own or when we spoke on the phone. Liz let my fiancé try on several different styles, shapes and sizes since everything she thought she might like, she ended up not loving. Liz made several suggestions to help steer us in a direction until we found what looked best on her and if we didn't understand a term or a suggestion, she never made us feel like we were a bother or stupid. Quite the opposite actually. She was encouraging us to try on more until we were totally certain and comfortable. There were a few pieces she knew we wouldn't like but let us try them on just to be sure and she even let us try on some pieces way out of our budget just for fun. We ultimately decided on an emerald cut and liked several vintage pieces Liz showed us. Liz suggested we have one custom made based on the three rings we loved the most since we would 1) have more options for fitting and changes down the road 2) we could customize exactly what we liked from each of the three rings in one 3) this would also be more within our price range. I had already made my mind up before leaving that I wanted to work with Liz but I wanted to keep some of this a surprise so I said we'd be in touch, thanked her for her time and on the way out I stopped and looked at a few watches. Liz then came back over to help show me a few Tudor watches and once again, we never felt like we were wasting her time or were being a pest just window shopping. I emailed her the next week to schedule another in person meeting and Liz was always quick to respond to my emails. When I went back to discuss the next steps, Liz had taken very good notes about the rings we liked previously as a reference, my fiancé's ring size, the materials she liked along with some other important details for us. I told Liz the budget I wanted to stay within and she never once tried to upsell or suggest anything out of my budget. I asked her a lot of questions like, "what would you do here" "what would most women like" etc. I felt extremely nervous about making such a major decision and I had a lot of "what if she doesn't like this" thoughts. I imagine I wasn't the easiest customer to listen to and deal with and once again I just want to say I never once felt rushed making any decision. I felt like Liz always answered me honestly and I never felt like she was pushing any sort of sales agenda on me. Once I made all the decisions to have the ring made in house, I told her the date I needed it by for our vacation, Liz sent me a few digital mock ups and once when I had questions about the final product, I emailed her to ask if we could discuss a few concerns on the phone. She one again responded very quickly and spent about 20-25 minutes on the phone with me. The turnaround time was shorter than expected and she even offered to let me store the ring at the store in a safe for free since I wasn't sure where to hide it in our home. As for the final product, I could not have been happier with the outcome, my fiancé absolutely loved the ring and we both love feeling like it was designed just for her! I will be recommending Radcliffe and Liz specifically to anyone who mentions any jewelry in the future and we will be coming back to Pikesville for our wedding bands. Thanks for making this whole experience so easy and enjoyable! -Mike Read More
Highly professional staff at Radcliffe Jewelry! Superb purchasing experience, went through a very smooth transaction even remotely (I leave in Montreal, Canada). Way to go Radcliffe!!!!
I visited Radcliffe not entirely sure what I was looking for, but I received all the help I needed from Kristen! She is very knowledgeable about the many brands they carry and she enjoyed explaining all aspects of the jewelry I was trying on. I ended up purchasing items she ... suggested based on just a few comments regarding things I like. I’m more than thrilled with my purchases and I will seek out Kristen to help me again in the future! Read More
Worked with Amy and Lucas in trying to find an engagement ring. Unfortunately we didn’t find the one that worked, but their service was top notch and it was overall a wonderful learning experience Read More
Great experience. Wonderful assistance from Frances and from Amy! Both of them were so knowledgeable and helpful. Read More
I picked up my first Rolex for my birthday back in November. I wanted to spend some time experiencing my purchase before I left my review but Jeff helped me out and I’ll definitely be heading back! Great selection considering the shortage and nice location. I shop at a lot ... of different jewelers and designer stores but unfortunately It’s not always a pleasant experience. I appreciated the down to earth energy I experienced with every associate I came across at Radcliffe at The Shops at Kenilworth. Read More
The staff at Radcliffe Jewelers are professional and courteous. I recommend them highly. Read More
Jen was fabulous! Thank you for easing the nerves and making the purchase so exciting!! Read More
I recently purchased a watch from Radcliffe. Hind took care of me and she was incredible. She was extremely polite and down to earth, making the buying process very easy and smooth. She also was very knowledgeable on watches and the history of brands. She took extra time to let ... me try on other watches that she knew that I wasn’t going to purchase, so I really appreciated that part of my experience. I am a collector and watch enthusiast, and Radcliffe is my go to. Always a great experience and such an amazing variety to choose from. Read More
My experience at Radcliffe Jewelers was as it should be. The associates were pleasant and kind. They listened to my needs and were able to help me. I brought my watch in before daylight savings and couldn’t pick up the watch until after daylight saving. Therefore, the time was incorrect. ... The associate was so diligent and concerned that she went out of her way to find someone to fix it. Also, I noticed how other associates treated other customers. They were full of poise and genuine concern. I would recommend Radcliffe Jewelers to anyone. Read More
Excellent service Read More
This was my first time at Radcliffe . I had time to walk around the show room by myself at least once. As soon as Amy was done with a customer she turned her attention directly to me which I appreciate.She was very nice and helpful and understanding. She was ... not pushy and full of information. I bought a preowned Rolex. Amy and a couple gentlemen that work there also were able to give me the full history of the watch. They all seem to be excited for me buying from them. It was a way better experience than what I thought was going to happen. Not that I thought it was going to be bad just figured it would’ve been a little tense but it was not at all. I really appreciate everybody at Radcliffe jewelers especially Amy. If you have a chance you should stop in and talk to her she’s been working there for 35 years. Thank you Amy and thank you Radcliffe!! I’ll be back many times. Read More
I went to the Pikesville location to have a couple of links removed from my watch. Ashley was wonderful! Very pleasant and knowledgeable. Also made a few suggestions for additional bands. I will certainly be back!
I brought in an old diamond tennis bracelet and they made a gorgeous pair of diamond stud earrings!! Ashley was amazing as she walked me through each step of the process. She was extremely patient with me as I decided just what to do with the old bracelet. When the ... earrings were complete and I went to pick them up, I was overwhelmed with how nice they turned out. Much thanks to Ashley, the repair jeweler, and Shai for taking such great care of me!! Read More
Wr wanted a specific Watch for my wife. This model is hard to find. I reached out to Liz Cremeans and she had just what we were looking for. She also ordered a hard to find mens watch and guaranteed timely delivery. Dealing with Liz is a pleasure. She knows ... her stuff and provides expert and professional Customer Service. We will continue to work with Liz and we highly recommend her based on our experiences. Read More
Great Rolex service and a beautiful store
I decided to stop in to have a look at a few watches that I was interested in, and immediately I was greeted by Ms Kristen. She was professional, friendly, easy to communicate with, and most importantly, super knowledgeable about watches. I ended up purchasing a timeless timepiece. I am ... blown away at how great my experience was. Will definitely be a customer for years to come. Super recommended!!! Read More
I had 2 heirloom necklaces repaired by Radcliffe. Shai let me know up front about how much they would cost, the time it would take and gave insight into a description of what the repair would take. True to form that’s exactly what I received. I was so pleased I ... came back to have my pearls restrung that had recently broke. I received the same top notch ease of communication and service. They will be my “go to” for sure! Read More
Liz is very professional. I will be coming back to the store for sure . Keep up Liz
I received extraordinary service, all my questions were answered and much time was spent on any queries I had.
We had a great experience working with Amy to choose a new Tudor watch. Amy took her time to show us everything we were interested in, to explain everything, and made the entire process very easy. Thanks again for the help! Read More
Jeff is easy to work with. Read More
From the minute we walked through the door, I knew our visit was going to be a successful one. With the help of Kristen S. and Lucas, I was able to find the diamond I wanted and the setting at a reasonable price. Both of these associates were knowledgeable and ... extremely helpful offering up several options for me from which to choose. Very impressed with the friendliness of the entire staff Read More
Ashley & Shai greeted with so much warmth as soon as I walked in. They we’re very polite & professional as I waited for my jewelry to be serviced. Read More
I recently had a wonderful experience working with Hind Walker on two necklaces for my wife. First, Hind worked with me to convert an old, inherited necklace into a more contemporary design. While not necessarily a complex conversion, Hind made the process simple and seamless, transitioning the necklace into a ... beautiful, modern and age-appropriate piece. Most importantly, her expertise allowed me to focus on the second, more important piece. My wife and I recently had triplets and I was looking to build a necklace with gold disc pendants, each with the first initial of one baby. I had scoured the Internet searching for a design that I (and my wife) would like but I couldn’t find anything. It was then that I reached out to Radcliffe. Hind really took time to listen to what I had in mind and gave expert suggestions where appropriate. She first searched for manufactured pendants but nothing worked for what I wanted. We then pivoted to custom designing pendants and it was undoubtedly the right course of action. Hind again solicited my input on each key decision but otherwise took care of every step where my involvement was unnecessary. The custom necklace turned out spectacularly and my wife burst into tears at how perfect it was when I surprised her with it. She has not taken it off since! Hind was an absolute professional throughout the entire process. She made the experience enjoyable and eliminated any stress that I previously had. I could not ask for a better jeweler and I hope to work with her again in the future. Hind, thank you!!! Read More
Expect the best, and get even more from Radcliffe’s!! Thanks, Shai, for providing an exceptional experience!! The best in Maryland as Radcliffe’s have no peers!! Read More
If you have a special piece of jewelry that needs the fine touch of an expert to make a repair or adjustment, take it to Grace —she is terrific! You can trust that she has the knowledge, expertise and experience to do what is necessary to fix the problem. You ... won’t find a more responsive professional in whose hands your valuable jewelry will be safe! Read More
The first moment I walked in I felt welcome and stress free. Courtney Kinter has evaluated my watch situation and jumped right in it solving my problem and leaving me with a wonderful experience. Courtney was very polite and professional my watch is so nice now and looks a lot ... better. I’m a returning customer and would recommend this store and Courtney to my friends and family. Thank you. Read More
My daughter and I worked with Shai to adjust a bracelet watch. Shai gave awesome service and was super patient to ensure we had all we needed. Thanks so much! Read More
Amy and Rob were fantastic! Amy gave us a great experience, let us take our time, and no pressure. My fiance walked out with the perfect wedding band!
I buy often watches on the second hand market and I have to say that was one of the smoothest deal that I had. Thanks again to the Radcliffe Team ! Greg Read More
The team at Radcliffe Jewelers helped make a long-time dream come true! Paul and company treated me like family with exceptional service every step of the way. Looking forward to being a customer for many years to come! Read More
I had a really great experience working with Shai Gaines. She was very helpful and explained everything in full detail. Read More
Had an absolutely fabulous experience shopping for an anniversary gift at the Pikesville store with Amy Ellwood. She was knowledgeable and insightful in helping me choose the perfect ring! The selection, quality and customer service I received was exceptional! Looking forward to working with Amy again! Thank you so much ... for your help! Read More
After 29 years of marriage I was not able to remove my wedding band and the diamond in my engagement ring was loose in its setting. My husband and I decided to bring them to Radcliffe to have them repaired. My wedding band was cut off my finger in your ... store and refurbished to a larger size and my solitaire is now in a more secure setting. We are very pleased with the repairs! Shai was very helpful guiding us through this process. She was courteous and professional and made good suggestions to help me to be able to wear my beautiful rings again. Read More
Shai and Maurice took great care of my jewelry repair. There's always an uneasy feeling when you leave things if importance with a repair department but, Radcliffe's did an amazing job taking care of my jewelry as if they were there own. Thank you for such respectful service!
I’ve been looking for my first Rolex for quite some time. I finally found the one I loved but was hesitant of buying online especially preowned. Chris Walsh helped me out. He was extremely knowledgeable and took the time to answer all of my questions. He put my mind at ... ease and made the process very easy. He shipped the watch out and it was delivered to me next day. Chris is awesome and I would definitely do business with him again. Read More
Please accept this small gesture of appreciation for the service received on Saturday, June 5th, at your Pikesville location. I came in seeking a minor bracelet adjustment on my 25 year old Rolex watch. Sales Representative Shai helped me with the adjustment, and so much more. Shai invited me to ... browse the store while she worked on my watch, and later answered all my questions about routine care. Shai taught me a few things that I had not learned previously, and provided written material to support those "tips." I have been searching for a "go to" location for my fine jewelry needs, and I think I have found it in Radcliffe. Best Regards, Bill Read More
Went to the service desk and Shai waited on us. Very warm and took the time to help my 90 year old mother enjoy her “event” of the day! Read More
I had an amazing experience buying a wedding ring at Radcliffe Jewelers. A special shout out to Dan for his outstanding job and expertise. Made my life easier. Would definitely recommend!
I had my Raymond Weil watch repair and the customer service was ideal. It was done in a timely fashion and all aspects of the repair were clearly explained. Thank you Read More
Consummate Professional!!! Hind thank you for your superb customer service …. The timepiece is absolutely stunning….my husband is completely enamored with his quintessential gift… Consider us as Radcliffe’s new loyal customers!!! Read More
I ordered a preowned watch from this store. All communications were through email and Eric was responsive. All went well, shipped fast and expertly packed. The watch did not disappoint. Would buy another watch with confidence. Read More
The Cartier watch I bought is beautiful. Chris Walsh was extremely professional and the service was perfect. Highly recommended!!
I have worked with Amy since purchasing my wife's engagement ring in 1990.From the first very nervous time I entered the store, she put me at ease, had wonderful education and suggestions, and always treated me very fairly. In this case, I needed a college graduation gift for my daughter. ... Amy had already "researched" ideas and was uber-prepared when I arrived. (My wife used to "preselect" items with her based on my price range, I learned later, so Amy was always prepared). I will always go see Amy and will also send others to have the same wonderful experience I've had for 30+ years. Read More
My 95 year old mother needed to have her wedding engagement ring cut off her finger. She was petrified. I took her to Radcliffe. They were extremely patient, kind and gentile. We got the ring off and she is so relieved. Nice to know how accommodating staff is at Radcliffe.
Bottom line: I would recommend Radcliffe Jewelers for Rolex purchases (and others . As a collector, I know how important it is to hear positive experiences about sellers. Additionally, if you're interested in other brands, I've noticed Radcliffe has a lot to choose from. Finding someone to help you won't ... be a problem, their staff (especially Kristen S.) were attentive, knowledgeable, friendly, and very helpful. I was able to purchase a 126334; it's a beautiful piece and I'm confident I'll enjoy it for years, then pass it along to one of my children (when they appreciate what it is, of course!). I'll likely be back for more Rolex's for my other kids. Read More
I can honestly say that it has been one of the best shopping experiences I ever had. Since day one when I decided for a watch, Chris was there to support me in the process, and answered all my questions almost immediately. The watch of my dreams was shipped to ... me minutes after I submitted the transfer. Needless to say - the watch itself is even more beautiful, then I expected! I would definitely recommend Radcliffe! Read More
Many thanks to Radcliff Jewelers for an excellent buying experience, particularly to Jeff for his outstanding service during my recent purchase. He was very knowledgeable and made me feel like a valued customer. Read More
I have purchased several items from Radcliffe’s and have always been extremely pleased with their products and selection as well as with the service from their associates. In my most recent trip, Lynn helped me select a great item for my wife and it worked out very well. Thank you ... for the experience and I cannot recommend Radcliffe’s highly enough! Read More
I had a great experience, Shai Gaines was very professional. I will be back. Beautiful store. Read More
Amy and Chris were prompt and helpful and the transaction was smooth. Thank you Read More
Recently completed my second watch purchase with help from Erik and Chris, and couldn’t be happier. They provided good communication and a smooth transaction all around. Highly recommend and I know I’ll be back when it’s time for my next one!!
I had the pleasure of purchasing another fantastic timepiece from Jeff, and as usual, it was an excellent experience! At this point it feels more like buying from a friend than a retailer. Every time I come by, I'm always amazed by the service and personal treatment. I recommend Radcliffe ... to everyone I know looking to purchase a luxury watch; these guys are the best in the business! Read More
Very pleasant, professional experience. Everyone was friendly and accommodating while providing excellent service. I have had previous experience dealing with Radcliffe several decades ago before I moved out the area. They have not waned one iota in their exceptional ability to being a wonderful jewelry store. Read More
I used Lucas to get my wife’s engagement ring. The process was fast and painless, and more importantly the stone is gorgeous. She frequently wears the ring and gets compliments all the time! We are now working on the weeding bands as well! Read More
Amy was very professional & patient during our shopping experience!
Jewelry is exquisite and of excellent quality! Customer service is the best! Read More
Great service and was happy to answer all my questions. A very easy transaction .. thank you Chris and Eric.
I had a wonderful experience working with Amy and Lucas working to pick out an engagement ring! Thank you so much for the help and the beautiful selection. Read More
Great place to purchase fine timepieces and luxury goods! Amy is amazing, she has an incredible amount of experience and personality! I’m looking forward to purchase my future timepieces from Amy at Radcliffe Jewelers! Thank you.
Amy at Radcliffe is such a happy, friendly and knowledgeable gemologist at Radcliffe. She is patient and such an asset to the store. She helped me find just what I was looking for and I love my new necklace. I will definitely ask for her the next time I come ... in. Read More
I was helped this morning by Grace and Shay....they were wonderful and very helpful with my watch repairs!! Thank you for your great customer service!!
Shopping for a specific womens Rolex I was reccomended to contact Radcliffe's. In speaking with Chris Walsh he assited me in finding the perfect model exactly as I wanted in the style and condition of impeccable standards. I'm impressed by not only the quality of the Rolex I purchased but ... also the sales representatives assistance and knowledge of Rolex models. I will be visiting Radcliffe's again!! Read More
Kristen was so easy to work with and she helped me select an incredibly beautiful piece to celebrate a special occasion. She was not pushy and her experience was evident as she answered my many questions. The entire experience was enjoyable. I live far from Baltimore, but I always make ... the journey to buy and service my jewelry, and other special purchases. Read More
Great communication. Great price. Great watch!
Shai Gaines provide me with excellent customer service. Read More
If you are ever are in the market for a luxury watch come see Jeff Allison. He has been delightful to work with and most knowledgeable. I am on my third luxury timepiece and WILL definitely come back to see him next year to add another piece to my collection. ... You won’t be pressured to buy something you don’t want. He will take the time to let you find the right piece for you. I highly recommend to go see him. Read More
Kristen Sweeney did a great job! She was patient with my Wife and I and gave us great advice for picking out a ring for my Wife’s Anniversary gift. Thanks again! Read More
This is my favorite place to buy watches. I work with Hind, and she is very professional knowledgeable and always takes good care of me. It’s always a pleasure doing business.
Frances was fantastic and has wonderful customer service.This is my go to place for repair or purchase .I appreciate Frances’s kindness!!!!
Customer service and inventory is far superior to Liljenquist or Lenkersdorfer. Thanks, Rob! Read More
Galena was great :-) She was an excellent salesperson. She quickly picked up what kind of pieces might appeal to me and persevered....in a nice way....and a much appreciated way.....to find me something that I would like.....I appreciated it especially because I had been to the Pikesville store in the ... morning and hadn't found anything that suited me. Maybe they didn't have the piece I wanted, but I did feel like she was an excellent salesperson.....kind, knowledgeable and good at guiding you to merchandise that might work for you. Thanks so much. Read More
Radcliffe,, always a pleasure to deal with. Michael is knowledgeable, professional, and a good friend to have. Visit and enjoy. Read More
Every time I come into Radcliffe's I get friendly and personable service. Today Hind took care of me and she was as always a pleasure to do business with. I will definitely keep coming back for all my luxury needs!
Chris was very helpful during my watch purchase from first contact to delivery. Thanks, Chris & Radcliffe!
Hind was great to work with on selecting the perfect gift for my wife! Would highly recommend Read More
Very happy with the customer experience. Chris and Shai we’re both very helpful and informative Read More
Amy at the pikesville location was very helpful and very patient with me while I was shopping for a watch. The rest of the staff was very helpful as well. The purchasing process was very smooth and enjoyable! Very happy with my purchase and my experience. Read More
I had a very satisfactory with Kristen Sweeney. I bought an estate ring and had the center stone changed. Kristen was very helpful and brought in other staff members and needed to satisfy my desires for the ring. She anticipated my needs and went above and beyond to make sure ... that I left Radcliffe Jewelers as a satisfied customer. Kristen communicated well with me throughout the process as well. I am very pleased with my purchase and would be happy to work with her again. Read More
Highly trained and friendly staff. I told them what I was looking for and they made it an awesome shopping experience.
Super great service from the Courtney in the repair department. So informative and helpful. ******
My husband and I worked with Kristen this week to purchase a new watch. We entered the showroom with several ideas, but after Kristen’s thoughtful questions and our overall discussion, we arrived at a more appropriate choice. The only problem was that she presented us with not one but TWO ... ideal, and beautiful, watches! Kristen was incredibly patient with our (ok, MY!) deliberations. Kristen was terrific to work with and we plan to return soon with our son. Happy that we’ve now established a relationship with a super salesperson, Kristen. Counting on my husband to work with Kristen for all future gifts! The service team was super too, making sure the adjustments for a perfect fit! Read More
Customer service, quality of merchandise, and pricing, are the best at Radcliffe’s. Read More
Wonderful jewelers to work with. Quick response and answered all my questions, quick shipment and a beautiful watch in stunning condition. Authorized dealer, which adds more confidence to any purchase. Thank you to Chris for working with me on my purchase. Read More
Kristin was super professional and helpful in my purchase of a watch for my husband and two pairs of earrings for myself. I really appreciated the personal attention as well as Kristen searching for the right earrings – she nailed it! I would highly recommend Kristen and Radcliffe Jewelers and ... we will be reaching out to her for future jewelry needs! Read More
Second watch purchase over the last year and again excellent customer service Read More
Great service! I needed my watch battery replaced and it was a quick and easy process Read More
The used Breguet I bought sight unseen, off their website, from Erik arrived yesterday. What a wonderful experience PLUS the watch is better than he described. Can't wait till I replenish the watch fund and buy another watch from him!! Read More
You CANNOT do better than Radcliffe Jewelers!! I have made several major purchases over the past couple years ranging from $2k - $35K+ and the service and quality REMAIN THE SAME. They are always customer focused ensuring that you get exactly what you need! No price haggling - no overselling ... - no price gouging!! The quality and service are SECOND TO NONE. Thank you John, Kristen and the Radcliffe family for always being top notch! I look forward to making my next purchase soon. Tony Thornton Read More
Amy Gorback is the nicest, sweetest , friendliest person ! She is always helpful and she has EXQUISITE taste ! She is never too busy to help whether by phone or email. Amy goes the extra mile to find items in the store or to order items if needed. I ... need to mention again how beautiful and refined her taste is... I always listen to her advice and I have always been delighted with what I have bought ...always pleased and loving my purchases. I have never needed to return anything. Amy also helps if something needs to be repaired , again sending items to where they were made or fixing something in the store. Rarely do you find someone who will do this. Usually people just want to sell you something and don’t care about anything else. Amy Gorback is a gem!!! 💖❤️ I hope everyone at Radcliffe is aware!!! Read More
Visiting Radcliffe and working with Rob has been, by far, the best Rolex experience. I can say this having visited many ADs within the United States and abroad. Not only does Rob share a passion for the Rolex brand, he maintains a wealth of knowledge on modern and and vintage ... pieces, helping the customer make informed decisions. In a time where Rolex models are in such high demand, I really appreciated Rob's realistic approach to acquiring various pieces. This is extremely welcomed when I'm sure 30-50 calls are received daily for one model or another. I look forward to working with Rob in the future as I try to find that perfect piece for my father's retirement, add to my collection, and a few jewelry purchases in the near future. Read More
I came in to purchase a Rolex watch and worked with Jeff Allison. He was awesome to work with, very personable and we ultimately got the job done. I would recommend going to Radcliffe anytime for anything, first class jewelry store with first class people. I have purchased from them ... in the past, but not in the recent years. I will be a customer for everything going forward. Read More
Lucas at Radcliffe’s has always been very professional, honest, and helpful, goes above and beyond. We’ve known him for almost 20 years. We always recommend Radcliffe’s and Lucas to family and friends. Read More
I enjoyed the service I got from Radcliffe Jewelers in Towson. I was satisfied with the service. I will continue to go back to Radcliffe in the future. Thanks Linda Jolly Read More
Had a very good experience!!! Rob was extremely helpful when I called and Hind sealed the deal. Thank you you guys, I love my Rolex.
I recently purchased some items from Radcliffe jewellers. The products’ description was accurate. I am so happy with my purchases. Great service. I highly recommend Radcliffe. I will definitely be ordering more! Read More
I have now purchased a third Rolex from Chris and he has done a terrific job once again! The finest products from the finest people. Read More
Great service! Super attentive give staff. My repaired necklace looks better than when I bought it! Read More
Great experience. Chris was super helpful and responsive to all the requests for more info, which provided assurance and peace of mind when buying watches online. Would do business with them again. Read More
I had a great experience with Jeff Allison. He helped me to get a nice piece as well as getting another piece of mine repaired. I will definitely be returning for future needs.
I recently purchased a Christmas gift from Kristen at Radcliffe Jewelers and had a great experience. Huge selection, fair prices, and friendly knowledgeable staff. No reason to shop for jewelry or watches anywhere else. Read More
I heard about Radcliffe through word of mouth, and I am so pleased I used their business. I worked with Kristen to pick out the perfect engagement ring for my (now) fiancé. Kristen was extremely knowledgeable about all things jewelry, especially diamonds and GIA. She listened to what I wanted, ... what I thought my fiancé wanted, and was able to combine our two likes into finding one incredible ring. She was available to answer my questions and concerns, and she was flexible with when I could make it into the store, as I am not local. I can’t recommend Kristen and Radcliffe enough! I will absolutely be back for further purchases in the future. Read More
Amy E did a fantastic job at listening to what I was considering for my wife’s 5-0 birthday. She provided very good options for rings and earrings. After leaving and evaluating my options, I actually chose a different route and found a watch online. Amy was able to get the ... the watch the following day, had it gift wrapped, and handled the whole process on a very professional and friendly manner. Read More
My then-boyfriend (now fiance!) heard about Radcliffe Jewellers from friends who had a great experience procuring an engagement and wedding ring. From the first visit to the last, Kristen Sweeney treated us very professionally and went out of her way to ensure we were well informed on the options, possibilities ... and costs. She even helped us confirm where in East Africa the stone we settled on (Tsavorite) was mined. We wanted a very unique stone from Kenya, (where I am from) and a garnet, (my fiance's birthstone ) and she went over and beyond to make sure we got just what we wanted! I would recommend her and Radcliffe jewellers in a heartbeat! Ladies, do control your lust once you walk into the store as everything glitters and I had to be wrestled away from the different glass counters with dazzling jewellery each time we visited. Read More
Michael was fantastic at helping me choose a new setting for my diamond. He listened to me and understood exactly what I was looking for. He showed me many rings w slight variations and helped me decide which would be best w my diamond. I was so nervous picking it ... up, afraid that it may not be what I wanted. He calmed me and said not to worry. And he was right. The ring is beautiful and he was so happy to share in my excitement. Read More
A few weeks ago I had the greatest watch shopping experience with Hind for my Breitling. Hind is extremely knowledgeable when it comes to Swiss timepieces. I highly recommend Radcliffe Jewelers for all of your watch needs, and ask for Hind! The customer service, quality of goods, and relationship built ... with Radcliffe Jewelers is unmatched. I look forward to returning for additional pieces! Read More
My beautiful Rolex watch just came home to me from Radcliffe: cleaned, tuned up and back on my wrist where it belongs! The service was promptly done, the quality exemplary and the people were all professional and delightful.
My Rolex buying experience was very pleasant! Hind and Chris were exceptionally helpful with my questions and made sure I would be happy with my purchase . Thanks again, 32 Read More
I went into Radcliffe’s jewelers for a battery change on my Omega and a bracelet sizing for my Breitling watches. I was impressed satisfied and overall thrilled with a customer service that I received. Grace Wyatt exceeded my expectations on how to properly size my watches and gave me advice ... on cutting the rubber strap. I would recommend anyone that has any fine time pieces to go to Radcliffe and especially Grace for the care and the service that you and your investment deserve. Read More
Shopping at Radcliffe was a great experience. Our saleswoman, Kristen, was knowledgeable, personable, and completely professional. Kristen provided high quality customer service and care that catered to our needs. I would 100% recommend Kristen/Radcliffe to anyone looking for Jewelry. Prices were extremely competitive with other vendors, however, their customer service ... is what seals the deal. Read More
Radcliffe has a very nice inventory of pre owned timepieces that are fairly priced and properly described . They responded to my inquiry immediately and promptly shipped my purchase same day as payment was made. They are a very professional and trustworthy operation and I would highly recommend using them ... as a source for your horological needs. Read More
I had a couple of difficult to locate timepieces on my wishlist and Erik was able to find me what I wanted. Fantastic service as usual by the Radcliffe team, including Chris, who was happy to accommodate my special logistical requests. I am very happy with my new watch, as ... well as extremely pleased with my buying experience. Read More
Two years ago, I purchased a Rolex Yachtmaster from Radcliffe Jewelers. I was very pleased with the watch and with Chris and Erik. I decided I would like to upgrade and trade my watch for a Daytona. Again, I worked with Chris, who is wonderful and the trade worked great, ... as I am so pleased with my new watch. Thanks again Chris, and I will definitely do business here first for any luxury watch/jewelry purchase in the future. Read More
Shai provided excellent customer service on my recent trip to resize my wife's watch for Christmas. While there, she also helped me look at a few pieces for further purchase. Shai was extremely kind and as always with Radcliff staff, provided excellent service. I will be back for future service. Read More
Mark was fantastic, he provided me with excellent customer service and told me everything i needed to know about this watch. I will return for another piece. Thank you!!! Read More
Being in the market for various timepieces, my wife and I visited “ALL” the Authorized Dealers (Rolex, Cartier, IWC, JLC, etc.) in our area (NOVA). Our experiences were both mixed and confused, and we were left a bit disappointed. Whether it was quality of service, selection, knowledge, or honesty, something ... was just not right. Something was missing. It almost felt like “they” were doing us a favor for the privilege of shopping at their store. “Do you have previous purchase history with us?” was a question that kept coming up when inquiring about the availability of a Rolex. We decided to drive over an hour to Radcliffe and browse their selection (Pikesville). There we met Todd Brown who patiently assisted us as we browsed their huge selection trying on several upon several watches. I cannot say enough of the level of service we experienced from Todd. He was extremely knowledgeable (found out he’s also a gemologist) and was very upfront and honest when explaining availability and pricing. Although we did not make a purchase at time, he followed up our visit with a friendly and sincere email letting us know to reach out to him if we had any questions. One thing he said that stood out was that he wished to build a relationship with us rather than just make a sale. That is what was “missing” from the other stores we visited. They all sell the same product but how you sell it matters. At least to us it does. FWIW, we are now and always will be Radcliffe customers. Read More
We had a great experience. Rob listened to what we were interested in and helped us make a choice we are very happy with. Read More
Professional & Personal as well as Extremely on point with every order!! Amy & Paul are Awesome to do business with!! Always an enjoyable experience at Radcliffe!!!
I made a call to their Towson location about a week ago, to inquire about a specific Rolex. They informed me that the model was not in stock, however they will contact me when and if it arrives. Well today I got the call from Mark and immediately headed over! ... Mark is very knowledgeable, personable and was patient with all of my questions, as this was my first Rolex. I walked out wearing my brand new Rolex in less than 45mins from walking in! All of the other sales associates were kind and I want to personally than Mark for helping me accomplish a lifelong goal! Read More
I had a very smooth transaction , would like to thank Chris and the whole team for their efficiency. I will be doing more business with them soon.
Had a wonderful experience buying a watch from Radcliffe, Chris and the team there made the process simple and fair and the watch arrived on time and in mint condition.
Hind was very helpful while purchasing a Cartier Love Cuff over the phone. The cuff was purchased on a Friday and was received the following Tuesday. The cuff is in mint condition. I recommend Radcliffe Jewelers! Read More
Radcliffe Jewelers provided exceptional service as I purchased my watch. They answered my questions promptly and followed through with my request right away. I have never made a larger purchase at a store out of state without being there in person, let alone made a purchase over the phone, but ... their service was exceptional and the piece I received was exactly as described. I will definitely keep Radcliffe as one of my jewelers of choice for future purchases. Read More
Very pleased with my purchase. Talia and Amy were professional and helpful. Got what I wanted and for a fair price. Would definitely buy from again! Read More
Amy was beyond pleasant to work with. Very knowledgeable. Just a burst of positive energy. Thank you Amy. :) K.W Read More
I had a great experience getting my watch serviced at Radcliffe. They have safety protocols in place that make it a very safe environment for its customers and staff to interact. The store offers a temperature check when you enter the store and multiple hand sanitizer stations throughout the store. ... Everyone who I dealt with is genuinely friendly and very professional. I have been dealing with Maurice in the service department for years and completely trust the advice he provides. Frances voluntarily took the time to introduce me to features on my watch that were super helpful. It’s experiences like this that make Radcliffe my go-to jewelry store. Read More
I have worn / collected Rolex's for longer than I can remember. In the course of the process I have dealt with numerous dealers and retailers. Radcliffe and Chris Walsh are in a league of their own. 100% trustworthy and fair- and the vintage watch which I purchased was in ... better condition than described. Read More
Working with Radcliffe, and Erik Szper in particular, was an excellent experience. Erik is professional and knows his product well. He took time to speak to me over the phone and listen to what I needed/wanted. The transaction was quick and easy, and the watch I purchased shipped exactly when ... they said it would and got to me well wrapped and cared for. Erick and his team care about their clients and their experience. I look forward to working with them in the future. I cannot recommend them enough. Read More
Fantastic customer service and a great selection of luxury goods and jewelry. Amy assisted me as if I was the only customer in the store. Read More
Radcliffe had the exact Panerai watch I had been looking for. Rob M provided outstanding service through the buying process and post purchase. Will definitely be using Radcliffe again for my fine jewelry needs. Read More
I went to Radcliffe’s in search of the new Submariner. I didn’t expect them to have one, and they did not. However, Amy worked with me to find an incredible used one for a very good value, in like new condition. I needed an extra link to make it fit ... correctly and she made that happen while I waited. I could not be happier or more pleased with my experience. Amy was knowledgeable, extremely pleasant, professional and a pleasure to work with. Read More
Recently ordered a watch online from Radcliffe Jewelers. Chris was responsive, professional and made the entire process smooth and easy from start to finish. Shipping was incredibly fast and my watch arrived packaged exceptionally well. Thanks again to Chris and the team at Radcliffe Jewelers! It was a great experience ... and I wouldn't hesitate for a second to do business with them again. Read More
First time purchasing a Rolex. I am very pleased with my purchase. Rob Mullendore was very patient and took the time to explain all of the specifics of a Rolex watch.
I’ve travelled worldwide for fine timepieces and have never had as good an experience as I did while visiting Amy at Radcliffe - She is Professional, knowledgable, courteous and over the top helpful! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I WILL be back soon to buy another from AMY, 🙏🙏🙏🙏🙏 .. ... you’re the BEST! Read More
The Radcliffe experience starts with Amy Ellwood Chrisman! Amy is pleasant and very knowledgeable, she listens to her customers and goes above and beyond the call of duty to service them. I have been a customer to Amy for over 10 years now and she has truly gained my trust. ... As a result, I have referred my family and friends to Amy and they all, just as myself adore her! Radcliffe has many beautiful gems, but Amy by far is the one that outshines them all. Thank you Amy for your many years of service . You are truly the best! Fondly, Anita M. Curry Read More
My first time making a purchase at this watch dealer and I would do it again. Great customer service and great prices. Chris is awesome. Read More
Radcliffe Jewelers took great care of me for Father’s Day this year. They were able to source a very difficult to find watch that my father always admired but never thought he’d actually own. It meant so much for me to give my father such a special gift that was ... well deserved for all his love and sacrifice for our family. Father’s day was very special this year, and Radcliffe Jewelers played a big part in making that happen. It was a pleasure working with Kristen Sweeney. She was always kind to us and very responsive during and after the buying process. And considering current social distancing guidelines, Radcliffe did a wonderful job maintaining a safe and comfortable environment at their Pikesville location. Suffice it to say, Radcliffe Jewelers is now our default brand for any timepiece and jewelry needs. Read More
Just received gently used my JLC Polaris by 2 day FedEx. Superb watch, exactly as described and superb service from Chris at Radcliffe Jewelers. Highly recommended. Read More
The Watch I purchased, with the help of Erik and Chris, turned out to be even more beautiful than what I expected. Erik’s knowledge, experience and professionalism, along with Chris’s exceptional customer service, Made this purchase a totally comfortable experience. Looking forward to doing business with these fine people in ... the future. Thanks again! Read More
I just purchased a pre-owned Omega Speedmaster Professional 3577.50.00. All my questions were answered promptly and the purchase was straightforward. The watch I received matched the description accurately. Chris Walsh was excellent to deal with. I highly recommend purchasing a pre-owned watch from Radcliffe Jewelers. Read More
When shopping for an engagement ring, I went to several stores in the Baltimore area. It was at Radcliffe's Pikesville location did I truly feel I would get an exceptional level of service and care that no other jewelry store could provide. Rob Mullendore was an incredible person to work ... with. Not only did he take the time and care to explain to me the process of buying a diamond, but his demeanor and professionalism went above and beyond. Even during a global pandemic with non-essential businesses closed, Rob was able to see the production of the ring to its completion. The amount of trust I placed in him and Radcliffe was not unfounded, and I cannot express how grateful I am. The quality, craftsmanship and skill truly shows in the engagement ring Rob was able to procure for me. It was truly breathtaking the moment I saw it in person. The computer renderings of the ring were delivered promptly as well, but the final product blew them out of the water. I cannot believe how the ring was delivered with every detail accounted for. I was referred to Radcliffe by my brother, who bought a diamond for my sister-in-laws' engagement ring. And I will continue to refer others to this company. I can't express how much I appreciate all of the efforts of the Radcliffe staff, smiths, and those I haven't mentioned in delivering such an exquisite ring with such professionalism and tact. I hope to be back soon to speak with Rob about a wedding band, because you all have a customer who appreciates your skill, professionalism and exceptional customer service. Read More
Although the store was closed due to COVID-19, I was able to successfully contact a salesperson via email and negotiate a fair price for a Rolex. The salesman was very responsive with all email traffic and we closed the deal within hours. I highly recommend Radcliffe Jewelers!
Ordered a preowned Tudor Black Bay GMT and was told it looked “barely worn”, “super clean”. It was that, AND had the original stickers. Got a fantastic price for basically a flawless watch. Read More
Had an exceptional experience with Mark and his team! They are truly professional, always provide me quick response and very easy to work with. I get to know Mark about a year ago, he is very knowledgeable, friendly and extremely helpful in finding the watch that I wanted. He always ... stay on top of things and made the whole transaction so pleasant (seriously, much better than my local AD). Mark is really top notch and I highly recommend him/Radcliffe to anyone that's looking to buy a timepiece/jewelry with great customer services. I know I am going back for my next purchase. Read More
If you are in the market for a watch, Todd is your man. Over the past years, I have bought many watches from Todd. He is professional and very pleasant to work with. This week, I traded in a few watches for a new purchase. The process was flawless and ... as easy as ABC. Todd is always transparent and quick - whether you are buying a car or a watch, you know how important “quick” is when you want really want something. I would give Todd and Radcliffe 6 stars out of 5. Read More
Worked with Erik on the purchase of a watch and the experience was great. He is super easy to deal with and responds quickly, The watch arrived exactly on time and as described and viewed in photos. Highly recommend Radcliffe to other potential buyers! I wouldn’t hesitate to buy from ... them again Read More
The diverse options and helpful suggestions were expected. However, the amazing service and attention are second to none.
I am writing this review to give credit where credit is due. I am working for one of your most prestigious clients - The Newhalls - and that's how i've got accustomed with your company. They always talked highly about Betsy - one of your Sales Associate from the Pikesville ... location. Indeed, she mastered a high end customer service skills intertwined with the commitment of bringing in more customers and revenue. Always cheerful and pleasant, she is a treasure for Radcliffe. If you have an Employee of the Month scheme or other incentives for your best employees, please consider her in the top of your list. All the best R. V. Read More
Recently had the pleasure of buying my Breguet Heritage from Radcliffe jewelers. Chris was a pleasure to deal with and made the entire transaction stress free and low pressure. I'd gladly deal with Radcliffe and Chris again. Read More
Compliments to the knowledgeable, responsive, and courteous staff are well deserved. Thanks to Radcliffe for providing great service at a great price for the repair of a valued, sentimental family heirloom. I'll be back. Read More
We purchased my engagement ring at Radcliffe and we worked with Rob. We were not very knowledgeable about the process but Rob helped us every step of the way. He was so patient, informative and kind. We never felt pressured. He actually made the experience relaxing and fun. We had ... such a positive experience with Rob that we recently went back to Radcliffe to purchase our wedding bands. Again working with Rob was easy and fun. He gave us such genuine and good advice when picking out our rings. I would highly recommend working with him. Thanks Rob for all of your help!!! Read More
5 star experience. The watch was better than expected!
Radcliffe should be your source for luxury watches, pens, handbags, and crystal. The Pikesville Location features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches. Have been shopping and buying at Radcliffe for years. I would like to thank Rob for his time, great service and knowledge of ... the watches he showed and educated me on, and the Breitling I ultimately purchased. Rob made the experience seamless. If you make this your last stop after shopping all the others.........You will buy at Radcliffe's Read More
I purchased one Black Bay and another Yacht-Master within less than 30 days apart from Heather Kaye. She is one of the most knowledgeable, attentive and professional sale persons in her field. Most likely, I will go back and purchase my other timepieces for my collection from her very soon!!! Read More
Had a great experience at Radcliffe in Pikesville. Kristen was exceptional, responsive, and friendly in all our dealings. My dad was hunting for a watch for his 30th anniversary gift for my mom and he employed my help. Called around and stumbled on Radcliffe. Kristen answered and helped find the ... watch with all the specs I wanted. She was quick to respond and invited my dad and myself into the store to finalize everything. She beat expectations on price by a mile compared to anybody else in all of the DMV - no joke I must have called 15 different stores and there were two issues - 1. They didn't have the watch we wanted or 2. They were charging too much. Kristen was flexible and easy to work with. There is a luxury in buying online but almost nothing can beat the comfort of knowing exactly where something has come from and feeling something with your very hands. Excellent customer service and I plan on stopping by in the very near future for all my jewelry and watch needs. Read More
A responsive and pleasant experience resulting in exactly what I was looking for. Erik and his team were excellent and I highly recommend them. Read More
I had a great experience buying from them. Erik was a pleasure to talk to and was great with communication. Very informative and helped with all my questions. I would highly recommended them and I will go back to them for my next purchase. Read More
I had an exceptional experience at the Kenilworth store. The service team was great for my repair order being timely and courteous. Jeff A provided exceptional customer service during my purchase of a Rolex. He was knowledgeable of the product, provide options for the purchase and was not over selling. Read More
I’ve been a loyal customer for last 4+ years. The customer service is great and I love their jewelry selections for my wife. I’m a watch guy and I love working with Erik, Mark Nuth, and Grace at the service dept. I had a great experience today as well!! Thanks ... Amy and Erik! Radcliffe is the best!!! Read More
Good customer service from Amy Ellwood Read More
Had a wonderful experience with Heather at Radcliffe Jewelers recently. She followed up and was patient while we sorted through watch options for holiday gifts for myself and family. She even tracked down a limited edition watch generally reserved for boutique locations, even though we ended up going in a ... much different direction. Beyond her professionalism, Heather was thoughtful and facilitated a once-in-a-lifetime type of purchase for me. I was a window shopper at Radcliffe for years, but not anymore. I look forward to going back and curating my watch collection with Radcliffe Jewelers for years to come. Read More
Excellent customer service and rapid response answering questions, etc about your purchase! Watch was EXACTLY as described, PRISTINE! Would highly recommend “Chris” to anyone! Great job to the entire staff & thanks again! Read More
Great buying experience with a stunning Rolex 16170. Erik was super responsive and had the timepiece to my door (from Maryland to California) in less than 24 hours. This is how you make customers for life, folks!
I came in on a Saturday morning to look at a few watches. Heather greeted me and was very friendly throughout my visit, which ended in the purchase of a new Tudor. There aren’t many Tudor ADs in the area, and the one other I did visit was pretty dismissive ... of me. Next time I’m looking for a watch I’ll absolutely be at Radcliffe. Read More
Lisha was an amazing help and resource for multiple items I needed help with. The team demonstrated wonderful customer service and was attentive to both my time and needs. Thank you for a great experience! Read More
I have always had wonderful experiences at Radcliffe. I was there this past weekend, and it was wonderful meeting and working with Amy Ellwood. She is so nice, knows a ton about watches and gave me great advice. I was very impressed by their Rolex inventory. I’m in love with ... my new watch, and I’m very grateful to have found it at Radcliffe and with Amy. Highly recommend! Read More
Bought a watch from Erik. He was professional, sent me additional pictures, watch condition was better than described. Arrived via FEDEX on time. Great experience and would buy again from him. Read More
Just bought an engagement ring from Jeff over at Kenilworth and he made the process stress free, easy, and fun. Very insightful and put me at ease when making this big leap! Would definitely recommend this place to others and hope I have a reason to come back!
I've done several trades for watches with Radcliffe and all have been excellent. Latest was with Chris and transaction went as smoothly as if could. Read More
Had the pleasure of dealing with Eric from the store and bought a very unique piece. One the watch was better in person than explained and the shipping was so prompt. I would absolutely shop here again. Read More
I was so pleased with the service I received there at Radcliffe! From the security person Darryl at the entrance to all the customer service people I dealt with, they were accommodating and friendly. They took the time to tell me exactly what was wrong with my watch and never ... made me feel like I was much more than a paying customer. I’m going back soon with another valued watch needing repairs. Thanks all! Read More
Todd is always a pleasure to work with. I trust that he is always giving us good information and pricing. Read More
Amy and the Radcliff team were a pleasure to work with during the resetting of my antique engagement ring. I always loved the setting, but having been made in 1919, it was not sturdy enough for my life today. Radcliff honored the original design and created a gorgeous new setting ... that while modern, echos the beauty from its predecessor. Read More
Bought a pre-owned watch a great price in better-than-described condition! Very happy with the watch and the purchase process. Read More
Ordered a watch online and had a brilliant experience. It was delivered promptly and was as described. Read More
Chris was incredibly responsive and knew how to manage a smooth out of state transaction. The condition of the piece was meticulously described, and shipping was prompt and secure. Radcliffe makes a collector feel confident in the buying process. Would recommend highly Read More
I had wanted to reset my engagement ring for a few years, and I spent a long time finding the right place to do it right. I couldn’t be happier with the results thanks to Radcliffe! Kristen was fantastic and Ryan did a spectacular job on the design! I have ... had frustrating experiences at other jewelers in the past, but Kristen was very patient in helping me refine my ideas and did a great job of paying attention to the details that made a real difference. Ryan brought the concept to life, listening to what I wanted the end product to look like, offering his suggestions, and perfectly executing on the design. He’s amazingly talented. Many thanks to Kristen, Ryan, and Radcliffe! Read More
Best customer service! They went above and beyond to help me with my purchase. Super fast shipping, too! Thanks again! Read More
Rob helped me design an amazing ring for my now fiancé! He was so helpful every step of the way and she was blown away by the finished product. Thanks for all your help! Read More
Once again the Radcliffe team provided the best service in the industry. I can’t thank John and Kristen enough. They have always made me feel part of the family and provided exceptional service and incredible inventory. I was able to find beautiful gifts for both my mother and wife at ... incredible values. I am a Radcliffe customer for life! Read More
A true pleasure to work with and a great experience. My wife loves the diamond band! Thank you!! Great assortment of diamond bands.
I had an amazing sales experience with Amy Ellwood and Kristen Sweeny at the Radcliffe Towson location. I found three bangles I loved online. The bangles were at different locations. Amy and Kristen coordinated so all bangles came to the Towson location. At the store Amy was attentive, friendly and ... knowledgeable about the pieces I wa interested in. I ended choosing a beautiful opal bangle that I love!!! The new location is beautiful cant wait to come back. Read More
I came in to have my father’s class ring sized to fit me after his passing. I worked with Francis and she was wonderful. The team at Radcliffe took the ring from a size 12 to a 7. It looked amazing and fit perfectly. Now I can have him with ... me wherever I go. <3 Read More
Our family has been a loyal customer of Radcliffe Jewelers for over 25 years. Their expertise, wonderful customer service, current collections and now their new location at Kenilworth are top notch. The new location is incredibly convenient and a beautiful space and always well staffed. We will continue to use ... them as our family jeweler for years to come and always enjoy seeing the friendly and familiar staff. Read More
Love the new store. Great selection of different options. Amy was wonderful and very helpful helping find a gift for my wife. Read More
I brought a ring in for appraisal at Radcliffe’s and had a wonderful experience. The staff was very helpful and answered all of my questions. I was even greeted by name when I came back the next day to pick up the ring, which was a nice, personal touch that ... doesn’t happen often enough these days. Read More
Beautiful store. Very friendly, knowledgeable staff. Read More
The Towson location changed my watch battery in less than 5 minutes while I waited. Quick, easy and pleasant service. Read More
I wanted to take this opportunity to thank Erik and the Radcliffe team for the exemplary service and responsiveness I received during my purchase of my latest watch. Erik is a legend in the watch community so if he describes a watch in one way I or anyone I know ... would never question it. His experience and knowledge is key to how he sells the watches he lists and I can say I would never hesitate to buy from him again! Read More
I had the pleasure of working with Chris during the purchase of a pre-owned Rolex DateJust from Radcliffe Jewelers. Chris was extremely professional, courteous, and took the time to respond to multiple emails requesting additional information. The process could not have been easier, and the price was extremely competitive. I ... sincerely appreciate the advice and assistance Chris and the entire Radcliffe gave during the process. I will not hesitate to purchase another timepiece from Radcliffe in the future, and I highly recommend checking them out! Read More
Emailed Erick on a piece I was searching for on Thursday, sent payment Friday and received the watch exactly as described on Wednesday morning. He replied very promptly and held communication throughout the entire transaction and I could not be more happy with the service. Everything went smooth and would ... not hesitate to do business with him again. Read More
A sincere thank you to Erik Szper for his expertise, professionalism, and on-going assistance throughout my buying decision. I greatly enjoy my pre-owned wristwatch and find the services provided by Erik at RADCIFFE JEWELERS to be exceptional, to say the least. Again, a sincere thank you Erik. I will treasure ... this timepiece for a lifetime! Read More
Product delivered as described. Excellent customer service. Friendly staff.
Radcliffe Jewelers is fantastic! They have top notch jewelry. It has very high end designers like Temple Sinclair and Elizabeth Locke, but one can also find an array of pre-owned pieces and watches like Rolex and Cartier. Lynn has helped me on countless occasions and is nothing short of incredible. ... She is the kind of sales person you want to encounter at a place like Radcliffe- knowledgeable, professional, smart, savy and charismatic. She is so terrific!! Go to Radcliffe and buy a gorgeous piece of jewelry and ask for Lynn. Read More
I had a wonderful experience shopping for a new time piece. Jeff was one of the most helpful and kind people that I have ever worked with in any aspect of retail. He made my shopping experience stress free and enjoyable. He never pressured me and was extremely professional. Should ... I be in the market for any jewelry I will certainly be going to see Jeff and would recommend to anyone else that they do the same. Read More
Just wanted to leave a nice note for Erik and his team at Radcliffe. They are fair, honest, and reliable professionals who made my trade easy and trouble free. I am sure I will buy again from them in the future. Thank you Ron Read More
I lost my wedding band (bought at Radcliffe) only 1.5yrs after getting married. This was terrible and even worse was they didn’t make my ring anymore. I worked with Todd who worked with me to find a new great ring and life is great! Customer service is second to none. Read More
I had a great experience with Chris who helped me in acquiring one of the watch of my dream. Even only through emails and one call, Chris had the right words for me to feel confident in purchasing through the website while living abroad. He sent me pictures and great ... description which where definitely in line with the reality when I received the watch. Thanks again Chris for that deal and maybe to the next one to come. Cheers. JC Read More
Amy Ellwood was very helpful when I stopped in the store looking for a graduation gift for my niece. She showed me items in my price range and gave me first rate service. Read More
My overall experience was great! Jeff was patient with me throughout the entire process. He made me feel very comfortable and I’ll surely be returning for all my future needs!
Radcliffe is A-1! Friendly and courteous throughout the whole process!
Paul and Shirley were a pleasure to deal with during the purchase of an engagement ring. They made me feel so comfortable in a situation where I did not know anything at all! I’ll be sure to use and recommend Radcliffe’s in the future because of that great experience! Thanks ... again you two! Read More
Always a pleasure dealing with Erik! Would buy timepieces from Radcliffe over and over. Read More
We worked with Kristen to purchase 2 watches as gifts. Kristen was very helpful and professional. She was prompt and courteous with excellent follow through. I would not hesitate to use Radcliffe and/or Kristen again for any of my jewelry needs. Read More
I had a pleasure of purchasing my GULF Formula 1 Tag Heuer at Radcliffe – Pikesville. The shopping , thinking, decision making, and transaction were made easy with Rob L.’s excellent assistance. I will not hesitate to get my next watch at Radcliffe.
I had a great experience with Kristen at the store a few weeks back. She was fantastic ! She listened to everything I said and all my concerns and found the best diamond earrings for me. I love them! They are perfect. Thanks to Kristen I had an easy great ... experience and will definitely go back to her for my jewelry needs. Read More
I usually go to the Pikesville location however they have limited availability for repairs and I usually have to leave my item. Not at Kenilworth- Here I was greeted immediately upon entering with a warm friendly smile and escorted back to repairs where Grace sized my Michelle band perfectly and ... replaced the battery on the spot in minutes. 😍 I’ll definitely be back to this location ❣️ Read More
Courtesy and thoughtful advice, honesty, and good taste reign at this establishment! I will be a repeat costumer for years.
We had a great experience at Radcliffe. Paul Barnes had great customer service and was an absolute pleasure to work with. He helped me find the ring of my dreams. My husband I both agreed that Radcliffe would be the jeweler of choice moving forward and we will recommend them ... our family and friends moving forward. Read More
Kristen Sweeney did an incredible job helping me identify and obtain the correct watch band for a very cherished watch. Her caring determination to satisfy the challenge not only was very touching, but convinced me to purchase a Breitling watch for a friend. I highly recommend working with Kristen on ... any of your purchases at Radcliffe. Read More
I purchased a JLC from Radcliffe and couldn’t be happier. I used the website to navigate through the watch I wanted and used their website’s online help. They had Chris contact me and spoke with him via text and phone. I decided to go ahead and make the purchase and ... he walked me through it with no issues. The watch was shipped overnight and I received it next day by 10am. I would not hesitate to purchase another piece with them. Very satisfied. Read More
A few years ago I moved to Baltimore for nursing school, fell in love, and recently got engaged. Everyone said to go to Radcliffe for my registry because there's no place like it. I wasn't disappointed! A few months ago I made an appointment and met Tiffany who walked me ... through the process. She is genuine, helpful, very knowledgeable, and I love working with her. I can't say enough good about my experience so far. It's a very down to earth place and has a little bit of everything from fancy to every day. Go check it out and ask for Tiffany. Read More
Great buying experience for a vintage Rolex Daytona. Watch is exactly as advertised! Read More
As usual, Heather Kaye was wonderful to work with. She was helpful, and gave her honest opinion to direct me tot he right purchase for me. She is a true pleasure to work with. Read More
I am so grateful to Radcliffe Jewelers for helping me find the perfect gift for a colleague who was leaving. I was searching the internet for a specific piece of jewelry and Radcliffe Jewelers came through with the perfect item that I was looking forward and had it ready for ... me to pick up in no time. Special thanks to Mark Nuth for going above and beyond to make the purchase go so smoothly!! I would highly recommend Radcliffe Jewelers to all of my family and friends!! Read More
Shirley was great!!!!! And very helpful Read More
Helpful and professional. Wonderful experience. Thanks. Read More
My experience with Radcliffe was very positive. In particular, I was impressed with the knowledge and helpfullness of Rob Mullendore who was my primary contact. I am not an expert in luxury watches and so I valued the peace of mind in dealing with an authorized Rolex dealership knowing I ... was getting what I bargained for. Highly recommended! Read More
I had an excellent experience for my first time shopping at Radcliffe Jewelers. Heather was friendly and knowledgeable and answered all my questions while trying on watches. They have a fantastic selection of many of the top brands. I purchased a new watch and I could not be happier. I ... look forward to visiting Radcliffe in the future and I recommend them highly! Thanks again Heather. Read More
I had a great experience with Radcliffe purchasing a pre-owned Rolex Explorer from Chris. He provided all the information on the two watches available and took the time to talk to me over the phone about each of them in detail and throughout the process (I'm an out of state ... purchaser). The discussion with Chris, the fact that Radcliffe is also an authorized Rolex dealer and a 15 month warranty made me very comfortable with the purchase. The watch arrived in two days, the condition appeared even better than described and the bracelet sizing was just right. Would highly recommend dealing with Radcliffe for pre-owned Rolex. Read More
I HIGHLY recommend Radcliffe Pikesville location. The store is beautiful and the staff was welcoming and friendly. Especially one staff in particular. From start to finish, my experience with Frances was nothing but professional, kind and very knowledgeable. When I walked into Radcliffe to get my watch battery changed, Frances ... was quick to offer assistance. Which was great since I was working with little time. I couldn’t have asked for a better experience. Very help and not pushy. Read More
On December 13th 2018 I came into your Pikesville store and met with Michael Gedraitis. I had previously met Michael a couple of months prior to this visit. I had advised him that I was looking for a Rolex Submariner ceramic black dial. He had explained to me that at ... the moment it was a bit difficult to obtain that particular watch. When I came in he recognized me from that previous encounter which says a lot about him. He immediately told me that he remembered me and that he had a watch for me. He showed me the Rolex and I knew it had to be mine. During the sale I was impressed with Michael’s knowledge of the watch and excitement for the fact that it would be my first rolex. The whole experience made buying the watch more worth it. I wanted to write because I’m in business myself and Just like I love when my clients are happy with me I loved my experience buying my first Rolex from Michael who in my opinion makes your team shine. Because of my experience I would love to buy my second Rolex from your store. Thank you Professionally, Juan Carlos Cabrera GIS CEO Read More
My shopping experience was terrific in every way. Shirley was so knowledgeable and took so much time with me looking at engagement ring possibilities. The store was beautiful and the selection was huge. What a great place. Thanks Shirley. Read More
Jeff was incredibly helpful and kind in working with me to pick out a watch for my husband. He was courteous, professional, and informative, and he provided amazing service. No ask was too big (including trying on various watches so I could see them on a man’s wrist) and he ... worked with me to show and discuss all available options so that I could make the most informed decision. He also provided exceptional follow-up service, going above and beyond to order additional links and make sure that the watch was a perfect fit. My husband loved his gift, and I am so grateful to Jeff for all of his help and service in executing this great surprise. I would recommend him to anyone looking at purchasing jewelry or a watch, for themselves or for a gift! Read More
Michael did an amazing job helping us with a new ring from Penny Preville. The ring is beautiful and the setting was custom built around my wife’s diamond. Great service and a pleasure to work with. Thanks again Michael! Read More
Had a good experience working with Kristin to buy my wife a birthday. She seemed knowledgeable and gave me numerous choices before finalizing the gift. Read More
My fiancé and I first went to Radcliffe, and a few other jewelry stores, in 2017 to look for an engagement ring. My fiancé ended up purchasing my ring from Radcliffe because we both enjoyed the experience so much! There was no pressure, and we were given all the time ... we needed to browse. Tom had a great experience with Cat at their Pikesville location. We’re now getting bands for our upcoming wedding and naturally, returned to Radcliffe. We met with Kristen today at their new Towson location and had just as wonderful of an experience as we did looking for my engagement ring! They’ve got us as customers for life! Read More
Michael was excellent in our watch purchases. Very knowledgeable, pleasant, personable and honest. I would purchase from him again. Erik has a passion for vintage watches that is contagious. Our interaction with him was also excellent. We love our new watches! Read More
I recently made a watch trade with Erik, and the exchange could not have gone any smoother. This is my first experience of doing business with Radcliffe Jewelers and I'm sure it will not be my last. I felt at ease from the first time I spoke with Erik over ... the phone, and I had total confidence in him and Radcliffe's during the whole process of the watch exchange. I will highly recommend doing business with Radcliffe Jewelers, and Erik was very courteous and answered every question or concern I had with total professionalism and knowledge of the product. Read More
After many years it was time to replace my Breitling. I came to Radcliffe due to their outstanding reputation and selection but I was fortunate to meet Todd Brown. Todd not only helped to to select the perfect watch, but then he took the time to review all the functions, ... size it correctly, and reviewed tips for proper maintenance. I greatly appreciate this level of service and I look forward to returning as a customer for years to come. Read More
A few weeks ago my 16 year old son and I saw your store at Kenilworth while waiting in line for Santa with my wife and 3 year old daughter. I'd heard about Radcliffe but never ventured in before. Through the window my son and I saw the watches and ... I must say I've proudly passed the watch bug down to my son as he asked if we could go in. My wife said no of course but finally at 7:05 she was tired of hearing us complain and granted us permission. Sadly you had just closed but the idea that such a store existed did not close in our minds. My son with his learners permit and I made our drive time "excuse" (the plan was set that night) just after Christmas and his first time on the beltway knowingly led us to your store where we met Shirley and Jeff. They treated us better than I have ever been treated in a high end retailer before. They gladly showed us watches I have only dreamed of seeing and read about. My son was afraid to hold them or try them on and I said that you might not have this opportunity again for another 20years on your own and some possibly ever again. I've collected for over 30 years and I never had an experience like that before. My son and I have talked about that day nearly every day since about our experience. We are very close but that day between learning to drive, a Rolex, Breitling, Titanic DNA, A watch we called the Riddler, Omega, and a Patek Phellipe or two, we bonded. Thank you Read More
Worked with Erik on an online purchase. After a bad experience elsewhere, Erik was accommodating, very responsive and helpful. Impressed from start to finish with the service, communication, and ease of transaction. I manage multiple sales teams, and quickly recognized that Radcliffe simply gets it. Highly recommend. Read More
I bought a Rolex white gold sub. from Eric -couldn’t be happier. Smooth transaction, watch was just as described- and a great price. Will no doubt be buying from them again. Thanks Eric.
As a member of the military I travel often and have little time available. Lucas Papavasiliou in the watch department at the Kenilworth location was more than helpful when I was purchasing my first pre-owned Rolex Submariner. He explained the exact condition of the watch to me and even set ... it aside so that I could see it when I was in town. Not only did Lucas set the watch aside for me, he set it aside with trust as he didn't ask for any payment. The watch was everything that I expected. Several months later, my sisters and I were looking at getting my mother a pre-owned Rolex as an early Christmas gift. I reached out to Lucas and he was able to help my sisters and I find the watch we were looking for; I didn't even have to see the watch in person because I knew that I could trust him. Lucas organized everything from the purchasing process to the engraving process until it was overnight shipped to my front door. When my mother opened the green Rolex box she was very thankful. Lucas is a true professional in the business and I highly recommend him to anyone looking for a quality timepiece. Read More
Michael is absolutely fabulous! He went out of his way to help me pick out a small gift for my daughter. I was not choosing an expensive piece, but he was just as patient, kind, and helpful as if I was. I will 100% be back to see Michael for ... all of my jewelry purchases. THANK YOU, MICHAEL! Read More
I had a wonderful experience with Radcliffe. As far as on-line purchases go it couldn’t have been smoother. Service, speed of transaction and delivery were exceptional. Read More
Just completed a watch trade and purchase with Erik. The pricing was more than fair, and the customer service was outstanding. Pure class from start to finish. Read More
Great experience - Erik and his team were helpful and informative followed thru with prompt delivery. I'm a second time buyer and both times were smooth and efficient. Read More
Ms. Frances Simon helped me at the Pikesville location with a watch and an bracelet repair of mine. She was very patient and informative in getting my issues resolved. I would recommend Ms. Simon and Radcliffe Jewelers for any jewelry purchases or repairs that you may have. Read More
Why I keep coming back to Radcliffe. This is best summarized by the high level of class and service. The knowledge and education of the sales professional is second to none. Rob Mullendore exemplifies all of these traits. Radcliffe stands behind everything they sell and what they sell is quality. ... Thanks Radcliffe Read More
My husband and I would like to say ‘thank you’ again for all the help over the past weeks. As you know, we found the perfect watches for wedding, and could not be happier with the level of service we received when purchasing them at Pikesville. Todd, We do appreciate ... your expertise and prompt service. Read More
I went in without a lot of diamond knowledge. My saleswoman Cat explained how to look at a diamond and the different options. She was extremely helpful and worked within my budget. I recommend using Radcliffe to everyone. Awesome experience. Read More
My experience with Mark at Radcliffe was as good as I could have imagined. I was shopping for an engagement ring and went into it relatively educated. I was also speaking with a wholesaler in New York, and I told Mark upfront that I expected to stay within budget based ... on my conversations with the wholesaler. Mark was great asking for everything I knew my now fiancé wanted in a ring, and was also very good making sure I considered certain things I had not yet figured out. Ultimately I ended up with the exact stone and setting arrangement my fiancé wanted, all within my budget and delivered on time so that I could propose as planned. You absolutely need to enter the engagement ring process with some homework done, but Mark will guide you from there and steer you towards the ring you tell him you are trying to put together. Read More
Upon our recent engagement, my fiancé wanted to get me something special to commemorate the occasion. Knowing of my love for fine timepieces, she thought that would make the perfect gift. After telling me of her plan, I started to do research online to determine what would fit me and ... my lifestyle. I always came back to the Tag Heuer Aquaracer automatic. That was the one for me. After falling in love with the two-tone and black combination, I sadly realized that it was discontinued and there were no more locally or online available. We stopped into Radcliffe Jewlers for the first time and were pleasantly greeted by Rob Mullendore. Unlike most Jewlers, Rob never tried to sell us on something I didn’t really want or what his inventory consisted of... instead, he sat us down and asked what I wanted and what I was interested in. After telling him of what I found, and my disappointment to learn it had been dropped from the new line-up, Rob made a call. Within minutes he returned to tell me that he was able to track down my dream timepiece. Shortly after, he had secured the watch and it was being shipped from Florida. A few days later a phone call came and he told me it had just arrived. Not only did he fit the watch, but Rob sat and talked with me explaining each and every feature. Making sure that I was fully knowledgeable of this specific timepiece and bestowing his knowledge of fine Swiss watches to me. I couldn’t be more pleased with Rob and Radcliffe Jewlers. They certainly have gained two new clients for life and I will be highly recommending them to all of our family and friends. Read More
The service provided to me at Radcliffe Jewelers was nothing short of amazing. Frances Simon provided me with an individualized and authentic customer experience and addressed every single one of my concerns with my jewelry. She left me with the impression that the customer service at the organization is exemplary ... to other retail jewelry companies. Furthermore, the jeweler revived my engagement ring and wedding bands and were returned to me in an even better condition that when my husband first purchased them. I will not hesitate to make personal recommendations to this company and will definitely utilize their services again in the future. Read More
Spoke with Shelly today about a potential purchase I am consodering. She was so helpful and really took the time to get me all the information that she could! Overall very great customer seevice!!
Big shoutout to Frances Simon! She was so friendly and super helpful. The other staff were nice to me as well. Thank you so much Frances. I will be coming back to this establishment.
Todd Brown is always super-helpful and a pleasure to deal with. Makes everything smooth and easy!
I've always dreamed of owning a Rolex. However, I was conflicted as to which model I wanted. Rob, at your Pikesville store, could not have been more helpful! Rob was very patient, and very knowledgeable. The entire process was very positive, and I'm confident, that I made the right choice. ... If you're in the market for a watch, I would highly recommend that you talk to Rob! Read More
Worked with Paul on the purchase of a Breitling men's watch. Paul was very professional, consultative as well as very personable through the entire transaction, even showing me many other watches. Paul is a pleasure to work with, I plan on working with him on future purchases.
I was treated like royalty and family by the Radcliffe Jewelers team. Todd and Lauren assisted me in a memorable purchase. They went above and beyond to make it happen and I am so glad I was referred to them. I will be back for future purchases.
I went and saw Mark in Towson Mall he always has great customer service. I finally got my Breightling Super Avenger. Once I purchased it Mark also knew everything about it and showed me all of the tricks which made me love my watch even more. Thanks Mark again I ... really appreciate you. 7/10/18 Read More
I stopped in for service and questions about my watch. Maddie was exceptional. She spent time understating my concerns and answered all of my questions. Thanks for a great experience Joe Read More
Mandy is always a pleasure to deal with and the reason I keep coming back to your jewelry store. She is very professional and always so warm and friendly. She feels like an old friend who you haven't seen for a while and catch up with when you do see ... her. She is very efficient with the work she does and she is an asset to your store. She takes a personal interest in her customers and makes them feel well taken care of. Read More
Todd was very helpful in making the appropriate changes to our engagement ring quickly, especially given that I was unable to meet with him in the store. He was also quick to respond when ordering our wedding bands, and kept us up to date as they were being made. Read More
Kristen was extremely helpful through out the entire process of picking out and designing the perfect engagement ring! She was able to put me at ease and really make it an calm and enjoyable experience. Would highly recommend Kristen and the team at Radcliffe!!
I’ve been there twice for watch repair/ fitting, and found them to be very friendly, professional, and fast! Mandy, and Susan will take care of you with a smile, and you’ll be glad you chose Radcliffe Pikesville! Read More
Had a good bit of trouble with my bank not trusting sending the wire through, but these guys are very helpful and trustworthy. As soon as the payment went through, my watch was shipped out. Two days later it was at my doorstep and they had even set the time ... for me. Read More
Had a great experience at Radcliffe! I needed a battery change on a watch and received service within minutes. Lucas was extremely helpful. Highly recommend! Read More
All I can say is wow! I walked in with a price expecting to walk out with a small step up in my watch collection. Chris Walsh went beyond my expectations and delivered the most excellent service. He was able to obtain pricing that got me into my “grail” of ... watches, a Rolex Submariner. Chris kindly pointed out the fine details of this precision time peice and made me a valued customer along the way. I will return to Radcliffe and specifically Chris for all my future Rolex needs. Thank you! Read More
I had a wonderful experience today as a first time customer at the Radcliffe Jewelers in Towson Towson Center Mall, Maryland. The customer service was outstanding! I expecially appreciated the warm welcome and efficient assistance I received from Ms. Amy Ellwood. She was the model what true top notch customer ... Service should be! Read More
My experiance was best in class. All questions regarding the Estate piece i was going to purchase were answered fully. I was never pressured one way or another. The details around the piece were very impressive. I was impressed that my associate new about the origin and history of the ... piece Read More
Absolutly outstanding client relations. Erik was great. If your looking for any number of high end watches I would highly recommend Radcliffe Jewelers.
Excellent service when I went in to have a replacement battery installed.
Great communication and transaction with Erik Szper, bought a watch online and received it in two days, condition better than described and overall very happy customer here. Will be back for more. :) Read More
Thank you for making each customer seem like you only one! Best selection and customer service!
Radcliffe is first-class, and Erik is a gentleman and true watch afficianado. Responsive, courteous and extremely knowledgeable. I could not have been more satisfied with my buying experience, and am looking forward to my next one with them. Thanks Erik and Radcliffe! Read More
I purchased my first Breitling through you and had a wonderful experience. Dan was very responsive and made the process seamless and easy. I highly recommend Radcliffe Jewelers and Dan K. Read More
My wife and I both worked retail, so we know what quality service feels like and Kristen Sweeney, our sales representative, delivered it! Read More
Radcliffe Jewelers is the only place I go when I need a gift for my wife. Shirley is so helpful and always points me in the right direction. I recommend Radcliffe to anyone looking for quality and professionalism. Read More
I recently shopped at Radcliffe Jewelers in the Towson town center in Baltimore County. I was searching for a locket for my wife to celebrate our 40th anniversary, and Radcliffe is the only jeweler that had anything. Your employee Kristen Sweeney, couldn't have been more helpful! She helped me select ... a locket and chain, rushed my order in time to present on my anniversary. I appreciate this kind of customer service and say that Kristen is an asset to your company. In the future, I will definitely come to your store to shop and seek Kristen's assistance again. Thank you, Ric Costanza Read More
Great experience with Radcliffe. They are very knowledgeable and helpful on picking the right jewelry that fits my needs and price point. In addition to a full manufacturer warranty, the Radcliffe team also allowed me to purchase with the confidence of their reputation behind the product, which is important when ... purchasing online. Radcliffe has been in business for years and operates with the highest integrity. I would highly recommend Radcliffe and would definitely purchase from them again. Read More
Kind, cordial and efficient. The repair department was wonderful! The jewelry is also beautiful, staff is kind and helpful.
For amazing beautiful jewelry and outstanding customer service- this is the place to go. They do not disappoint. Thank you to my friends at Radcliffe Jewelers for putting sparkle in my life!!
I cannot say enough positive things about my many experiences at Radcliffe Jewelers. From the quality of their jewelry to the superb staff, this is the nicest jewelry story I have visited anywhere in the states. No matter what your needs or wishes, the occasion, or just your desire, the ... extremely professional and helpful staff will gently guide you to the perfect solution. I have never left Radcliffe unhappy, and have always felt I received the highest quality for the most reasonable cost. More importantly, I have always felt that I was treated like family -- I'm not sure I can give a higher compliment or higher marks. This is the only jewelry store I will ever go to! Read More
Only place in Baltimore area that I buy from. Customer service is outstanding and has the best selection of watches/jewelry I have ever seen. I would strongly recommend if you are thinking of making a purchase to visit either one of their stores, you won't be disappointed. Read More
Radcliffe has the BEST customer service! They are so attentive and helpful and make sure your ever need is met. The selection is so extensive and the attention to detail is excellent. Everyone is so helpful and friendly.